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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3686 reviews)

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4.91

Based on 3,686 reviews, last reviewed 3rd Jul 2026

39% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent service Popped into the Galashiels branch earlier in the week looking to open a new account. Lorraine advised me that increased rates would be available from ... Read more Reviewed on: 3rd July 2026

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Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3686)

Welcoming, knowledgeable, friendly

Clear advice. Excellent service. Easy to talk to. Reviewed on: 31st January 2025

Professional, courteous, friendly

Once again, excellent service from Mudassar. Reviewed on: 31st January 2025

Good simple service

Opening a savings account was easier. No appointment required and your colleagues completed the application on our behalf. Like having a passbook and face-to-face savings. More branches if possible would be good (e.g. Falkirk). Reviewed on: 31st January 2025

Excellent

The staff were very helpful, the main reason for opening account was the Society is Scottish and has no connections to any English banks. A more local branch would be handy. Reviewed on: 30th January 2025

Steady, reliable, friendly

Overall a good experience. I think the longevity of the Society helps with confidence - particularly in a changing world. It's a shame you shut down so many of your face-to-face branhes/outlets - it was one of the reasons I joined - there was an outlet in Kirkcudbright - however I am still a customer online. The website is a little clunky and don't find it that easy to navigate. Reviewed on: 30th January 2025

Very helpful

Small friendly branch, very helpful. No privacy at desk if branch is busy though. Reviewed on: 30th January 2025

Accessible, efficient, friendly

Ease of access and efficient operation with helpful and pleasant staff. Reviewed on: 30th January 2025

Only deal online

I enjoy dealing with the Scottish. Nice, personal service. Good member rates available, online services improving although still very reliant on post in some instances. I enjoy dealing with a building society. Reviewed on: 30th January 2025

Traditional good service

Communication with known member of staff both in person and by phone has been extremely important - and hugesly appreciated as I negotiate the ups and downs of managing paperwork on behalf of my mother. I feel very confident that SBS have and continue to act as a trustworthy, reliable, secure company for my mother's best interests. Reviewed on: 29th January 2025

In branch service review

I preferred the office before the staff were all hidden away through the back. Reviewed on: 29th January 2025

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