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Scottish Building Society: Savings reviews

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4.85
Based on 2,332 reviews, last reviewed 29th Jul 2025
36% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
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10%
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1%
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Latest highest rating:

5

Scottish Building Society better than any Bank Excellent customer service my problem was resolved without having to come back to the Branch in Troon. I dealt with Galashields branch and Glasgow b... Read more Reviewed on: 29th July 2025
Jackie M's avatar
Jackie M

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2332)

Savings Review

5
Branch contact. I do value being able to discuss face to face. Reviewed on: 22nd May 2020
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Savings customer

Savings Review

5
Staff helpful and understanding, especially Lorraine, but also Kay. Products simple and easy to understand. Reviewed on: 22nd May 2020
Savings customer's avatar
Savings customer

Savings Review

5
Extremely helpful and friendly in staff in Branch at large. Contact with other staff via telephone is of highest standard of efficiency. All services received have been excellent. Reviewed on: 19th May 2020
Savings customer's avatar
Savings customer

Savings Review

5
A Scottish service on my doorstep with very helpful staff. Reviewed on: 15th May 2020
Savings customer's avatar
Savings customer

AGM literature

1
[Words redacted by Smart Money People]. There was a single image of a black woman. It made me feel as a member who is neither as though my views and my votes are not as important as the person featured on the literature. Reviewed on: 30th April 2020
Mrs Ducks's avatar
Mrs Ducks

Good service

5
I've had ISAs with ScottishBS for several years. I've always found their staff friendly and helpful, their communication by post and email is outstanding, and I like saving with a traditional building society. Their interest rates are usually pretty good as well. Reviewed on: 27th April 2020
Adam's avatar
Adam

Savings review

5
I appreciate the personal touch, seeing a human being. As a regular customer at Troon branch, It is nice to be recognised. They are always so efficient. I can't praise them highly enough. Reviewed on: 20th April 2020
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Savings customer

Savings review

5
When I retired I went to the Glasgow branch to invest my pension because I already had a savings account Reviewed on: 17th April 2020
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Savings customer

Savings review

5
1. Loss of local office is very inconvenient. 2. Maturity transfer is unneccessarily complex. 3. Maturity notice gives no idea of amount saved. Reviewed on: 14th April 2020
Savings customer's avatar
Savings customer

Savings review

5
1) Friendly phone / postal contact. 2) Quick service by post BUT interest rates compare poorly with other organisations - otherwise I would invest far more Reviewed on: 14th April 2020
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Savings customer

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