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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3995 reviews)

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4.91

Based on 3,994 reviews, last reviewed 24th Aug 2026

38% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Difficulty with access my a/c online due to changes... Difficulty with access my a/c online due to changes in web page. Phoned SBS and was assisted by Rachel who was very patient and helpful. Reviewed on: 24th August 2026

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3995)

Straightforward, good customer service

Can't think of anything to criticise. Reviewed on: 5th November 2024

Very well organised

I have always had very good service, excellent advice face-to-face, and not having to do everything online!!! Very positive experience always. Reviewed on: 4th November 2024

Very pleasant people

I find having so many renewed members bonds a bit of a nuisance. I can't just put them all together so I'm looking to keep all the certificates and know which goes with which. Reviewed on: 4th November 2024

In branch service review

It's independent, more local than some providers. Downside is that it is not open on Saturdays. Reviewed on: 4th November 2024

Telephone service excellent

The customer service staff I dealt with via the telephone were very knowledgeable and helpful. Reviewed on: 4th November 2024

Professional, competent, helpful

I am not a Scottish nationalist, however it is good to be a member of a Scottish Building Society which contributes to the Scottish economy. Good rates of interest. Local branches. Pleasant staff. Reviewed on: 4th November 2024

Efficient, courteous, obliging

My experience is only ever via telephone as I live in Surrey! However, my calls are always dealt with in a courteous, efficient manner which I much appreciate. I've saved with SBS for many years now and will hope to continue to do so. It's wonderful to be able to speak with a human being and not a robot. Reviewed on: 4th November 2024

Professional, welcoming, patience

Able to discuss my problems with empathy and understanding from the staff. Very friendly and helpful in sorting best mean of dealing with the issue in a non-judgemental way. Reviewed on: 4th November 2024

DATED AND OUT OF TOUCH

It's nearly 2025 and no app for saving accounts. Dated. Way behind other savings accounts in similar companies. Reviewed on: 3rd November 2024

Awesome!

Great staff, great service, good products, fantastic to speak to someone face-to-face who are not trying to push you online. Keep the human touch!. Reviewed on: 1st November 2024

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