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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3185 reviews)

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4.89

Based on 3,185 reviews, last reviewed 5th Mar 2026

19% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very professional and helpful, even during lunchtime... Very professional and helpful, even during lunchtime it was not a bother. Thank you Rachel Reviewed on: 5th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3185)

In branch service review

Branch excellent, online service poor at best, unusable for joint account. Reviewed on: 15th August 2025

Helpful, Caring, Professional

I am so happy to speak to the staff! It is a personal service which I appreciate and everyone is so friendly and helpful. I worry that you may become 'Digital' and lose the reassuring trust. Reviewed on: 15th August 2025

Great Building Society

Online experience is good and if I need to all the members of staff is always friendly, polite and helpful. Reviewed on: 15th August 2025

Helpful, Kind, Patient

Natalie aways give excellent service, she's very patient and takes the time to explain everything clearly. Reviewed on: 15th August 2025

Local, Friendly, Easy to Contact

Stanly was friendly, efficient and explained everything very clearly. Reviewed on: 15th August 2025

Could give figures

Disappointed that I was not given actual figures regarding investments resulting in draft amount being reinvested with balance being transferred out of Scottish. Reviewed on: 15th August 2025

Attentive, Knowledgeable, Fair

Was delt with efficiently. Knew what I was looking for not be a member long enough for comment on improvements. Reviewed on: 15th August 2025

Efficient, Friendly, Brilliant

Staff are lovely. Nothing is too much trouble. Always a pleasure to come in. Reviewed on: 15th August 2025

Helpful, Friendly and Knowledgeable

Friendly staff on telephone and always very helpful. Reviewed on: 15th August 2025

Brilliant

I have found all of the staff in Galashiels very helpful and knowledgeable. Reviewed on: 15th August 2025

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