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Shawbrook Bank: Loans reviews

Name: Loans
Rating: 4.84 (681 reviews)

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4.71

Based on 681 reviews, last reviewed 26th Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Quick decision given Loan was approved for 3rd party company furniture Reviewed on: 26th February 2024

Latest lowest rating:

1

Bad customer service I requested to settle my loan , was sent a letter indicating the final balance and bank account details for sending transfer to . The money was sent a... Read more Reviewed on: 14th February 2024

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Shawbrook secured loan reviews on Smart Money People can help other people like you to find out what life is like as a Shawbrook customer. Smart Money People was launched in 2014 to become the place for honest financial reviews, and to help increase trust and transparency in the financial world. Sounds good? You can write your Shawbrook secured loan today!

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Shawbrook Bank Loans reviews (681)

Poor customer service

On 25 April 2022 both my husband and I completed the necessary paperwork to each request separate ISA transfer-ins. They completed my husband's transfer several days after his application and, although they acknowledged receipt of my transfer application forms I have not had any details of the progress of my transfer and my website account has no details of the action taken. I have asked for updates on the transfer of my ISA funds via the secure message system on 6 May, 14 May and 17 May and also sent a hastening email to [email protected]. All my messages have been ignored. After these complaints relating to delays and lack of response to my enquiries, the formal Shawbrook customer complaint procedure warned of a further possible 4 weeks delay before receiving a “full response” or a “letter updating [me] on the progress of the investigation” ie why they failed to comply with HMRC guidance on the transfer of cash ISAs. No surprise then that a further 4 weeks later I have still not received any contact whatsoever relating to what they describe as “their urgent review”. Their maladministration is unbelievable. How on earth can savers find out what Shawbrook staff are doing with their savings? Ann Bradley Reviewed on: 21st June 2022

Customer Care

Customer care practically non-existent with this organization. Secure messages do not get answered. If you register a compliant no-one contacts you. Best to avoid this company. Reviewed on: 21st June 2022

Loans

Went to get a loan and jumped through hopes for about 10 days and was declined. Worst company to communicate with. Should have just went with MBNA instead they have ruined my credit score so I can’t do anything now to reduce my monthly payments apart from go to a loan shark Reviewed on: 20th June 2022

A nice company

They accepted my application and everything was easy. I am going through a dreadfully difficult time, and everything I thought was my future ended up not being. I have not been able to make any payments for a long time and they have been so understanding. I feel like they trust me, and I look forward to the point in which I can repay them for their kindness. Thank you Shawbrook. A truly great loan company. Reviewed on: 14th June 2021

Very humane

They have been very patient and understanding about my unemployment situation, it is nice to know that they trust me, as I do them. Reviewed on: 14th June 2021

Second class banking at best

They sold my loan without informing me and after I was chased by new company, Shawbrook Bank took a payment even though they had already completed sale of my loan. Therefore I had both companies accepting payment for same loan... fraud? Maybe... more likely an inefficient company passing itself off as a bank. Stay well clear unless you have run out of professional options Reviewed on: 11th November 2020

Easy loan

The loan was easy and painless and we were talked through it and all our questions were answered Reviewed on: 11th July 2020

Toxic Company

It is the 01st July, and I am sitting here totally demoralised and distressed, after a further telephone engagement with Shawbrook Bank. They owe me £2,987.18, which I mistakenly overpaid when repaying a loan in April 2020. It is profoundly astounding how dismissive, arrogant and condescending the inexperienced and junior customer service staff act out. I have been promised the refund, but it never materialises, and they refuse to put customers through to the complaints dept. They have now also tried to fob me off, by saying that they have sold my account to a third party company (who I have never heard of before now), even though I paid the funds directly to Shawbrook, even though Shawbrook admitted that my account was not part of the sale, and was prior to the sale anyway. It is truly mind blowing. I have now had to put the complain to the Financial Ombudsman. Seriously, whatever you do, DO NOT transact with Shawbrook Bank, they will treat you with total contempt. Reviewed on: 1st July 2020

Good service

Had good service friendly staff x Reviewed on: 16th September 2019

Personal loan

Excellent service.very helpful.efficient.higly professional staff Reviewed on: 16th September 2019

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