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Shawbrook Bank: Loans reviews

View other Shawbrook Bank products
4.76
Based on 694 reviews, last reviewed 24th Oct 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025
Melanie p's avatar
Melanie p

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025
A Knight 's avatar
A Knight
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About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

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Shawbrook Bank Loans reviews (694)

Toxic Company

1
It is the 01st July, and I am sitting here totally demoralised and distressed, after a further telephone engagement with Shawbrook Bank. They owe me £2,987.18, which I mistakenly overpaid when repaying a loan in April 2020. It is profoundly astounding how dismissive, arrogant and condescending the inexperienced and junior customer service staff act out. I have been promised the refund, but it never materialises, and they refuse to put customers through to the complaints dept. They have now also tried to fob me off, by saying that they have sold my account to a third party company (who I have never heard of before now), even though I paid the funds directly to Shawbrook, even though Shawbrook admitted that my account was not part of the sale, and was prior to the sale anyway. It is truly mind blowing. I have now had to put the complain to the Financial Ombudsman. Seriously, whatever you do, DO NOT transact with Shawbrook Bank, they will treat you with total contempt. Reviewed on: 1st July 2020
Matthew Dowling's avatar
Matthew Dowling

Good service

5
Had good service friendly staff x Reviewed on: 16th September 2019
Julie Suhanski's avatar
Julie Suhanski

Personal loan

5
Excellent service.very helpful.efficient.higly professional staff Reviewed on: 16th September 2019
Abdel Halim Hassan Mayla's avatar
Abdel Halim Hassan Mayla

Loan

5
Excellent experience .very efficient.profiossnalism Reviewed on: 16th September 2019
Abdel Halim Hassan Mayla's avatar
Abdel Halim Hassan Mayla

No hassle, quick loan

5
Low cost interest, quick and easy. Lovely customer service Reviewed on: 30th August 2019
Rach Redfearn's avatar
Rach Redfearn

Dental credit

5
I signed up to Shawbrook via my dentist to pay for some required work. They've been unobtrusive and efficient, so would recommend. Reviewed on: 23rd June 2019
Andy Craig's avatar
Andy Craig

Easy to deal with

5
I was in a real bad place with my finances. Shawbrook gave me the chance to sort myself out and I’m so very grateful Reviewed on: 23rd April 2019
Anthony Taylor's avatar
Anthony Taylor

Loan

5
Excellent company very experienced and friendly staff ,I wouldn't hesitate to use them again if I needed a loan. Reviewed on: 6th April 2019
Chris Finney's avatar
Chris Finney

Worst ever

1
Went with them when I got my new doors and windows in 2 years of paying 350.00a month I’ve paid over 3.000 in interest and very little to my loan I’ve had to end up getting a bank loan to get rid of this company tryed on numerous occasions to speak to someone, not interested one little bit ended up sick with worry over this AVOID this company they are rude and shoul be classed as loan sharks Reviewed on: 12th March 2019
Jacqueline Fraser's avatar
Jacqueline Fraser

Fast

5
Fantastic service very fast on decision would definitely use again if needed Reviewed on: 5th March 2019
Clare 's avatar
Clare

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