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Sheilas Wheels: Home Insurance reviews

Name: Home Insurance
Rating: 3.43 (28 reviews)

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3.05

Based on 28 reviews, last reviewed 29th Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

21%

2 star

32%

Latest highest rating:

4

They were cheaper (for me) this year than last year. They were cheaper (for me) this year than last year... And pretty much cheaper than (or the same as) anyone else... So I can't complain. Reviewed on: 29th August 2024

Latest lowest rating:

1

terrible customer service they have changed customer service, and you have to deal with a robot for 20 minutes before you even get in a queue to talk to a human Reviewed on: 19th February 2024

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About this product

Selecting your new home insurance provider can be difficult with so many on the market. At Smart Money People, we want to simplify the process for you. We collect Sheilas’ Wheels home insurance reviews from genuine policyholders to give you valuable insight into the company and its policies.

Despite its name, Sheilas’ Wheels offers more than just car insurance. Providing both buildings and contents cover, you can protect your home as well. With robust policies available as standard, you can strengthen your cover further with additional extras. These include pest cover, emergency cover and personal possession cover for when your items are outside of the home.

If Sheilas’ Wheels sounds like the right insurer for you, find out what existing customers have to say about their experiences. Learn how reasonably priced they found their premium to be. Discover if there were any hidden fees, or other unexpected aspects that you should be aware of. See whether policyholders would renew their cover by reading our Sheilas’ Wheels home insurance reviews.

Have you had a home insurance policy with Sheilas’ Wheels? Write a review on Smart Money People to help others just like you. Why did you choose Sheilas’ Wheels for your home insurance? Did you opt for buildings insurance, contents insurance, or both? Were you satisfied with the level of cover you received for the price of your premium? Did you opt for any of the additional extras, and if so, were they reasonably priced and did they turn out to be worthwhile? If you made a claim against your policy, how well was it handled?

Leave an honest Sheilas’ Wheels home insurance review today.

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Sheilas Wheels Home Insurance reviews (28)

Not worth the paper it's written on

Made a claim and was visited by a contractor who damaged my ceiling. The company then tried to blame me, and were absolutely no help at all while we argued over 2 years. A dozen letters and 2 ombudsman interventions later (all done on my side). I finally got the full balance to get my ceiling fixed. This company don't care about customers, my advice would be to steer clear of them. Reviewed on: 4th July 2022

Waste of money

My son jumped on my sofa and accidently snapped the wood underneath. They told me it was wear and tear, even though they hadn't asked for any extra information, and the claim was closed. I have accidental damage on my policy. After I complained they said they would send a company out but I would lose my no claims even if they still claimed it was wear and tear. What a waste of money. Its not the price of the policy it's the service you get when you need them. I wouldn't use them again. Reviewed on: 23rd January 2022

DO NOT USE THIS COMPANY

Tried using home emergency cover on Friday 6.30 pm and on Tuesday 9.45 am still no heating or hot water with a baby who has gastroentritis and been in A&E on Saturday. Absolutely no priority given, refused claim but didn't tell us until today - it's supposed to be 24 hour emergency cover. Baby has been shaking and shivering this morning whilst getting dressed. Your management take no ownership don't call back, and staff are incompetent, making promises they don't keep and we have had to chase and chase to get to this stage. national heating have provided verbal information which does not tie with report which for some reason Axa /Sheilas Wheels won't provide to me and are unable to answer why this is the case. I have asked for gas safe numbers for people who have attended which they haven't provided. Also asked for policy information which they have quoted at me which they can't provide either. DO NOT USE THIS COMPANY!!!! Absolutely disgusting behaviour and now, 4 days on, we are back to square one having to try and find a competent gas engineer who will fix the boiler and heating. I hope your staff and management can sleep at night, because we haven't been able to! Reviewed on: 16th November 2021

They rip me off

I buy insurance from them but when you need to change any thing they will rip you off. Reviewed on: 21st June 2021

You may as well not be insured.

I discovered water in my loft and called the 24hr emergency cover to find a leaking roof in pouring rain was not covered! I contacted Sheila's Wheels and spoke to Mercia. She was intent on disuading me from making a claim stressing that my premiums would rise and it would cost be £125 and that was if it was actually storm damage. She told me they wouldn't be able to turn out a roofer just an assessor. As I was expressing my annoyance we were disconnected. I think she hung up on me. I'll never prove it but she certainly didn't call me back. She did send me an email falsely stating my excess was £225. Again, I felt to dissuade me from claiming. I complained on Facebook. Three days later a Simon Law called. He apologised for Mercer after having heard the phone call recording and felt she lacked empathy and needed speaking to. Although he was sympathetic nothing was done regarding my leaking roof after 3 days of pouring rain and he was keen to tell he had examined the storm records and nothing was recorded in the last two weeks to constitute a claim. It never occurred to him the damage might have been caused long before. I hadn't been in the loft since September. I got a roofer and resolved the issue at my own expense after 4 days of torrential rain. With Sheilas wheels you might as well not be insured. They did nothing but try to put me off claiming! Reviewed on: 16th December 2020

Price Perfect

By far the best priced insurance out there. Reviewed on: 11th September 2018

All the reviews do not mention if a claim has been made - Has anyone actually made a claim ?

I am in dispute with Sheila's Wheels and would appreciate knowing if other people have had trouble making a claim I have rated them as average as I am still in discussion - this might change Reviewed on: 20th October 2017

Efficient,low prices,friendly.

They will almost always beat any genuine quotes you may have acquired.Great company to deal with. Reviewed on: 2nd August 2017

Simple insurance at a good price

Customer service were friendly and courteous. The company and products met my needs. Reviewed on: 18th July 2017

Home Insurance Reviewer

Competitively priced insurance with option of home emergency cover which you can access without impacting on your no claims bonus. They have always been very helpful when I have contacted them with any queries and on a couple of occasions when I have found a better deal with their company via a comparison website they have honoured the lower price; my only criticism would be that there was any differential in the first place Reviewed on: 13th July 2016

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