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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.87/5

Starling Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,191 product reviews

Average score of 4.87/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended negatively over the past 90 days

Starling Bank’s app is a joy to use, making saving and budgeting simple with handy features like Spaces and instant notifications. Customer service is generally quick and helpful, adding to the smooth experience. However, some have found business banking frustrating due to account closures, poor support, and limits on overdrafts or international transactions.

Positive themes

  • Starling Bank’s app is super easy to use and packed with helpful features like Spaces for saving. (15 mentions)
  • Customer service at Starling Bank is quick, friendly and really helpful when you need them. (11 mentions)
  • Starling Bank’s current account offers great value with no hidden fees and good exchange rates abroad. (5 mentions)

Negative themes

  • Business accounts at Starling Bank can be difficult with poor support and unexpected closures. (7 mentions)
Summarised by AI
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About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38191 company reviews • Last reviewed within 7 days

Starling Bank Account and App

Current account • 22nd August 2026

I've used Starling now for years as my daily account and for traveling. They make everything so easy and accessible through the App

{"display":"Kieran Clough","full_name":"Kieran Clough","avatar":{"url":"\/assets\/uploads\/avatars\/users\/571771.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Starling Bank
Hi Kieran, thanks for the review. We're so happy to hear you're enjoying the app! Here's to many more years together, Team Starling
25th August 2026
Starling Bank

Avoid Starling Bank they don't let you use your own...

Current account • 21st August 2026

Avoid Starling Bank they don't let you use your own money by stopping you transferring it between your own accounts and also returned a £20... Avoid Starling Bank they don't let you use your own money by stopping you transferring it between your own accounts and also returned a £20 direct debit when I had about £350 in my account, this resulted in me getting a £25 charge and it will impact my credit file. Their customer services are useless, I've been with the bank for years, but it looks like its time to move on !!!! Read more Read less

{"display":"Mark T","full_name":"Mark T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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Reply from Starling Bank
Hi Mark, we're sorry to hear about your experience. As a regulated bank, we're required to monitor accounts, which may result in restrictions. We appreciate how frustrating this must be and the position this can put you in. If you haven't already, raising a complaint helps us understand the impact of your experience: https://www.starlingbank.com/how-to-complain/. Again, we're truly sorry for the frustration and inconvenience caused. Team Starling
25th August 2026
Starling Bank
  • 5.00/5

    all works very well and I appreciate being able to m...

    all works very well and I appreciate being able to move money into an interest generating savings pot - it would be great if I... all works very well and I appreciate being able to move money into an interest generating savings pot - it would be great if I was able to automate things a bit though - and I use another credit card for most purchases so I can get cash back but id love to be able to do that with this account Read more Read less

    {"display":"Nick ","full_name":"Nick ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Nick 21st August 2026
  • 5.00/5

    Easy to open accounts and transfer money, great supp...

    Easy to open accounts and transfer money, great support from the Starling team if you need it

    {"display":"Jemma ","full_name":"Jemma ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jemma 20th August 2026
  • 5.00/5

    Excellent customer service

    I have only contacted Starling customer service a couple of times but every time they have been fantastic. Always dealing with the issue with urgency.

    {"display":"JL Sarmiento","full_name":"JL Sarmiento","avatar":{"url":"\/assets\/uploads\/avatars\/users\/740550.png"}}'s avatar
  • 5.00/5

    Best digital bank

    Fast support. App is just so easy to use

    {"display":"Ammar","full_name":"Ammar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ammar 13th June 2026
  • 5.00/5

    Really easy app to use.

    Really easy app to use. Easy to transfer funds to other banks with no limits. Easy to setup a savings account.

    {"display":"Darren ","full_name":"Darren ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Disrupting the banking sector in a great way

    I have my business and personal accounts with Starling, they have always seemed innovative and do things a bit differently. Very fair and with no... I have my business and personal accounts with Starling, they have always seemed innovative and do things a bit differently. Very fair and with no charges. I like the ‘spaces’ which allow my to separate saving for different things. Read more Read less

    {"display":"garrysmith","full_name":"garrysmith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Simple, fast and flexible under 16 account setup

    So easy to set up an under 16 account and have all the fallibility age controls to manage the account alongside our son.

    {"display":"Stu R","full_name":"Stu R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Under 16s card
    Stu R 11th June 2026
  • 5.00/5

    Excellent app

    The app is very user friendly, easy to find things around

    {"display":"Tuyet","full_name":"Tuyet","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Tuyet 11th June 2026
  • 5.00/5

    In app support is amazing!

    Very easy to use app and access to customer service via a chat service which is super helpful!

    {"display":"Ruth H","full_name":"Ruth H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ruth H 11th June 2026

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