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Starling Bank Reviews

Ratings based on 3159 reviews Last review 1 week ago
4.94 / 5Amazing overall rating

Starling Bank launched their public app in May 2017 which allows users to take out their 'game-changing' current account. So if you're looking to see what other early adopters are saying about this new challenger bank, read our Starling Bank reviews...

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Starling Bank launched their public app in May 2017 which allows users to take out their 'game-changing' current account. So if you're looking to see what other early adopters are saying about this new challenger bank, read our Starling Bank reviews to see what people think of the app and the technology behind this new bank within an app.

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Your Starling Bank Reviews (3159)

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13th November 2019

Starling errors froze my business account for 3 months almost destroying my livelihood

Probably the worst banking experience I have ever had. Having fulfilled (apparently) all the relevant criteria, Starling opens my business account. Funds come into the account, but I cannot use it. I am given reasons from Starling customer service of...

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Probably the worst banking experience I have ever had. Having fulfilled (apparently) all the relevant criteria, Starling opens my business account. Funds come into the account, but I cannot use it. I am given reasons from Starling customer service of everything from "out of date app", to "I must be putting in the bank details incorrectly", to "you need to activate the business card," to "technical issues at starling," followed by "no technical issues, so it must be my fault, try on both 4G and wifi,". And on and on.
Then I am told, after much pursuing, there was a technical error and in fact they shouldn't have opened the account, at which point they froze it entirely and said they would only return funds to me by cheque, (presumably so their error was less visible on their books?).
A prolonged back and forth of emails and phones calls led to no change - just empty apologies on their side.
Meanwhile suppliers went unpaid, deadlines were missed and I spent 3 months desperately scramble to save my flaggingly new business, with all funds locked by Starling.
Just as suddenly Starling agreed to send the funds to be by wire transfer (previously termed by them as "unsafe" as a mechanism for moving funds (!!). The entire incident cost me £2800, for which they compensated £300 and I will go to Ombudsman to make a claim. Appalling, dreadful, extraordinarily weird. Avoid avoid avoid.

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5th November 2019

Amazing Bank

Starling has blown me away since I joined speculatively two years ago and now has all my banking for personal and business - the face that stuff just works and I don’t have any of the traditional bank frustrations where I need to send a letter in the p...

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Starling has blown me away since I joined speculatively two years ago and now has all my banking for personal and business - the face that stuff just works and I don’t have any of the traditional bank frustrations where I need to send a letter in the post or visit a branch... yes really! In 2019 I need a buy a stamp to communicate with a bank... not Starling and I’ve never been happier!

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4th November 2019

Tourist that shops like a local

I LOVE using my Starling card abroad! I use my personal account for all travelling. Last year I went to Spain and could pay in euros with no transaction fees, and the % rate was actually better than what I got when exchanging money at a bureau! My...

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I LOVE using my Starling card abroad! I use my personal account for all travelling. Last year I went to Spain and could pay in euros with no transaction fees, and the % rate was actually better than what I got when exchanging money at a bureau! My card worked in all the ATM’s and instantly reflected in my account in GBP.

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27th June 2019

Great looking app but beware

Beware. Whilst the apps looks great, take extreme caution when trying to make material payments through Starling. I was due to Complete the purchase of a commercial property on 27th June and had to move a sizeable sum to my solicitor. I phoned at...

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Beware. Whilst the apps looks great, take extreme caution when trying to make material payments through Starling. I was due to Complete the purchase of a commercial property on 27th June and had to move a sizeable sum to my solicitor. I phoned at 7.40am to temporarily lift the £25k threshold. 6 hours later, despite 9 calls to the Service Centre and 3 messages, the payment still hadn't been made. A credit block was put on the app which despite being told had been lifted, wouldn't allow me to process the payment. Different calls to different people at their service centre just went in circles. The same repeat suggestions were made and none worked. I was palmed off a couple of times with the line 'our technical people are looking at it'. Just short of 7 hours later the payment manged to go out but I've lost all credibility with my lawyer and also the developer. Great apps but this was the 1 time I really needed the bank to work and it let me down.

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17th June 2019

Poor Business Banking

Starling Business Current account is free, and quick to set up. There is no doubt Starling Bank does banking, but its Business Current Account does not offer real Business...

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Starling Business Current account is free, and quick to set up. There is no doubt Starling Bank does banking, but its Business Current Account does not offer real Business banking.

The weakest link of Starling Business Account is the lack to dedicated business customer support. I could not speak to a business team member to deal with the matter directly, and it has taken too much time without resolving the actual issue.

Until Starling Bank improves customer support for business account, it is better off to look for a real Business Bank Account elsewhere for primary business banking.

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9th June 2019

Easier, modern banking

No one needs to visit a high street bank anymore in this day and age. Starlings app is simple and user friendly and I know my money is protected by the...

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No one needs to visit a high street bank anymore in this day and age. Starlings app is simple and user friendly and I know my money is protected by the FSCS.
With separate pots that I can name, it is easy to save for my goals.
Customer service is easy to contact in app. It has replaced my current account with a major high street bank. I'll only use Starling from now on. Also the biggest draw is fee free foreign spending!!

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6th June 2019

Wonderful and Clear

Everything about Starling Bank has been very easy to use. I switched from a more traditional bank account and in 15 years with that bank I never felt anywhere near as respected as a customer as I do now. Starling are incredibly transparent and very...

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Everything about Starling Bank has been very easy to use. I switched from a more traditional bank account and in 15 years with that bank I never felt anywhere near as respected as a customer as I do now. Starling are incredibly transparent and very clearly focused on giving the customer a positive experience over price-gouging.

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21st April 2019

Amazing

Changing the banking industry for the better. I no longer trust the banks (any of them) following the crash but these guys are creating a banking revolution along with Monzo. Stuff your branches, cheque books and foreign transaction fees. Switch to...

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Changing the banking industry for the better. I no longer trust the banks (any of them) following the crash but these guys are creating a banking revolution along with Monzo. Stuff your branches, cheque books and foreign transaction fees. Switch to respectable company who go above and beyond to demonstrate you’re more than just ‘a number’.

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