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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.93/5

Starling Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,123 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended negatively over the past 90 days

Starling bank’s app is a joy to use, with handy features like Spaces and Kite accounts making budgeting and managing money simple for all ages. Customer service often impresses with quick, friendly support. However, some find the business banking experience frustrating due to account restrictions, slow problem resolution, and limited overdraft or loan options. Cash deposit limits and occasional app glitches also cause annoyance.

Positive themes

  • Starling bank’s app is super easy to use and makes managing money a breeze.
  • Spaces and Kite accounts make saving and teaching kids about money really straightforward.
  • Customer service is quick and helpful with real people who actually want to help.

Negative themes

  • Business banking can be a nightmare with refusals for loans and overdrafts and poor support.
  • Account closures or freezes happen without explanation causing real distress.
  • Cash deposit limits and withdrawal restrictions are frustrating and restrictive.
Summarised by AI
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About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38123 company reviews • Last reviewed within 7 days

Good and satisfactory.

Current account • 22nd March 2026

Good and satisfactory. Prompt and excellent services and product

{"display":"Moradeyo O","full_name":"Moradeyo O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Down the drain

Current account • 22nd March 2026

Starling used to be good but over the years they just increasingly worse. They are actively unhelpful, showcased by the most recent treatment of customers,... Starling used to be good but over the years they just increasingly worse. They are actively unhelpful, showcased by the most recent treatment of customers, where Starling refused to process chargebacks, causing customers to launch complaints via the Financial Ombudsam - instead of offering simple help that most other banks done successfully. We all cannot wait for the complaint to close so we can leave. Read more Read less

{"display":"EK","full_name":"EK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
EK
Rated Terrible • 1/5
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  • 5/5

    Starling are accessible, responsive and demonstrate...

    Starling are accessible, responsive and demonstrate excellent modern banking

    {"display":"Alice G","full_name":"Alice G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Alice G 21st March 2026
  • 5/5

    Have been using Starling for a number of years, real...

    Have been using Starling for a number of years, really easy to use app, great for budgeting and organising your finances with spaces. Haven't used... Have been using Starling for a number of years, really easy to use app, great for budgeting and organising your finances with spaces. Haven't used the round-up feature but think it's great that it's there. Comms are good, relevant and interesting emails and info given. Read more Read less

    {"display":"R S","full_name":"R S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    R S 18th March 2026
  • 5/5

    Great digital bank, best current account app, friend...

    Great digital bank, best current account app, friendly quick customer services. Good product offerings. Not 100% on the new branding though

    {"display":"BK","full_name":"BK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    BK 14th March 2026
  • 5/5

    High Flying Starling

    Excellent app which covers all banking needs whilst remaining simple to operate

    {"display":"MW","full_name":"MW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    MW 12th March 2026
  • 5/5

    Love Starling and how simple it is

    Love Starling and how simple it is

    {"display":"Joao","full_name":"Joao","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Joao 3rd March 2026
  • 5/5

    I've never had such a good experience with a mobile...

    I've never had such a good experience with a mobile app before. I've been using Starling for about 3 years now and the app works... I've never had such a good experience with a mobile app before. I've been using Starling for about 3 years now and the app works seamlessly and you can do everything you need to through; which is probably why their customer service team respond so quickly when you start a chat. The gold standard for banking. Read more Read less

    {"display":"HugE","full_name":"HugE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    HugE 20th February 2026
  • 5/5

    Brilliant service, always there to help online

    Brilliant service, always there to help online

    {"display":"Amanda ","full_name":"Amanda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Amanda 19th February 2026
  • 5/5

    Fantastic Experience

    So easy to set up a new account and they take over and transfer all DD's and SO's from old bank to them. Really easy... So easy to set up a new account and they take over and transfer all DD's and SO's from old bank to them. Really easy to use and navigate website and mobile site, easy to set up and transfer monies, lovely the spaces section and setting up a savings account was just simple. Read more Read less

    {"display":"Mark G","full_name":"Mark G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Mark G 19th February 2026
  • 5/5

    Excellent Bank

    Fabulous customer service. Best bank I have ever used

    {"display":"Jane S","full_name":"Jane S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jane S 13th February 2026

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