Starling Bank Reviews

Ratings based on 3151 reviews Last review 2 months ago
4.94 / 5Amazing overall rating

Starling Bank launched their public app in May 2017 which allows users to take out their 'game-changing' current account. So if you're looking to see what other early adopters are saying about this new challenger bank, read our Starling Bank reviews...

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Starling Bank launched their public app in May 2017 which allows users to take out their 'game-changing' current account. So if you're looking to see what other early adopters are saying about this new challenger bank, read our Starling Bank reviews to see what people think of the app and the technology behind this new bank within an app.

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Your Starling Bank Reviews (3151)

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27th June 2019

Great looking app but beware

Beware. Whilst the apps looks great, take extreme caution when trying to make material payments through Starling. I was due to Complete the purchase of a commercial property on 27th June and had to move a sizeable sum to my solicitor. I phoned at...

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Beware. Whilst the apps looks great, take extreme caution when trying to make material payments through Starling. I was due to Complete the purchase of a commercial property on 27th June and had to move a sizeable sum to my solicitor. I phoned at 7.40am to temporarily lift the £25k threshold. 6 hours later, despite 9 calls to the Service Centre and 3 messages, the payment still hadn't been made. A credit block was put on the app which despite being told had been lifted, wouldn't allow me to process the payment. Different calls to different people at their service centre just went in circles. The same repeat suggestions were made and none worked. I was palmed off a couple of times with the line 'our technical people are looking at it'. Just short of 7 hours later the payment manged to go out but I've lost all credibility with my lawyer and also the developer. Great apps but this was the 1 time I really needed the bank to work and it let me down.

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17th June 2019

Poor Business Banking

Starling Business Current account is free, and quick to set up. There is no doubt Starling Bank does banking, but its Business Current Account does not offer real Business...

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Starling Business Current account is free, and quick to set up. There is no doubt Starling Bank does banking, but its Business Current Account does not offer real Business banking.

The weakest link of Starling Business Account is the lack to dedicated business customer support. I could not speak to a business team member to deal with the matter directly, and it has taken too much time without resolving the actual issue.

Until Starling Bank improves customer support for business account, it is better off to look for a real Business Bank Account elsewhere for primary business banking.

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9th June 2019

Easier, modern banking

No one needs to visit a high street bank anymore in this day and age. Starlings app is simple and user friendly and I know my money is protected by the...

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No one needs to visit a high street bank anymore in this day and age. Starlings app is simple and user friendly and I know my money is protected by the FSCS.
With separate pots that I can name, it is easy to save for my goals.
Customer service is easy to contact in app. It has replaced my current account with a major high street bank. I'll only use Starling from now on. Also the biggest draw is fee free foreign spending!!

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6th June 2019

Wonderful and Clear

Everything about Starling Bank has been very easy to use. I switched from a more traditional bank account and in 15 years with that bank I never felt anywhere near as respected as a customer as I do now. Starling are incredibly transparent and very...

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Everything about Starling Bank has been very easy to use. I switched from a more traditional bank account and in 15 years with that bank I never felt anywhere near as respected as a customer as I do now. Starling are incredibly transparent and very clearly focused on giving the customer a positive experience over price-gouging.

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21st April 2019

Amazing

Changing the banking industry for the better. I no longer trust the banks (any of them) following the crash but these guys are creating a banking revolution along with Monzo. Stuff your branches, cheque books and foreign transaction fees. Switch to...

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Changing the banking industry for the better. I no longer trust the banks (any of them) following the crash but these guys are creating a banking revolution along with Monzo. Stuff your branches, cheque books and foreign transaction fees. Switch to respectable company who go above and beyond to demonstrate you’re more than just ‘a number’.

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20th April 2019

Excellent, serous competitor

This bank has an excellent app interface that helps me keep track of my spending, save money, and is aesthetically pleasing. I like their website which also contains useful tools, as well as articles that contain tips on various financial services,...

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This bank has an excellent app interface that helps me keep track of my spending, save money, and is aesthetically pleasing. I like their website which also contains useful tools, as well as articles that contain tips on various financial services, and are interesting to read. The card also looks excellent, and charges no fees for foreign currency transactions. Nothing negative to say about Starling.

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9th April 2019

Best bank by far!

Switching to this bank was the best thing I ever did! The switch service was very fast and actually worked with all my incoming and outgoings, and even transferred all my saved payees! They dont have ridiculous bank charges and I love the app! The...

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Switching to this bank was the best thing I ever did! The switch service was very fast and actually worked with all my incoming and outgoings, and even transferred all my saved payees! They dont have ridiculous bank charges and I love the app! The rounding up saving spaces is the only way I have ever managed to save successfully! Such a brilliant idea!

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8th April 2019

Best bank I have used

Everything about Starling bank has been great. Being solely available to use on an app, banking with Starling has been intuitive, fast and also profitable as they actually pay interest unlike many mainstream banks. I have had to contact customer...

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Everything about Starling bank has been great. Being solely available to use on an app, banking with Starling has been intuitive, fast and also profitable as they actually pay interest unlike many mainstream banks. I have had to contact customer services a couple of times with simple queries and the online chat through the app has sufficed, with quick responses. I much prefer this to having to call and the app makes it so simple. Since I began using it more features have been added, the app has been improved and I actually enjoy banking with them.

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25th March 2019

DISGRACEFUL

Don't not trust this bank with your money I have had my account shut for no reason I know off whatsoever and then being told they cant tell me why and then saying there was no funds in my account when I know full well there was I will be taking this...

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Don't not trust this bank with your money I have had my account shut for no reason I know off whatsoever and then being told they cant tell me why and then saying there was no funds in my account when I know full well there was I will be taking this issue all the way DON'T SAY YOU WASN'T WARNED

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20th March 2019

Offered me £750 incentive to switch but kept the money.

I was offered a £750 incentive to switch banks from Natwest to Starling. I made the switch and was expecting my incentive to be credited to my new account "Within 7 days" ...

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I was offered a £750 incentive to switch banks from Natwest to Starling. I made the switch and was expecting my incentive to be credited to my new account "Within 7 days"
The switch happened however 9 days later and the incentive payment still hasn't been credited to my new account.
So far I have contacted Starling twice and all they say is "Someone from the Business switch team will be in contact with you"
Please think seriously before switching your bank account to Starling.

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