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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.86/5

Starling Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,186 product reviews

Average score of 4.86/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended positively over the past 90 days

Starling bank’s app is a joy to use, with handy features like Spaces and Kite accounts making budgeting and managing money simple for all ages. Customer service often impresses with quick, friendly support. However, some find the business banking experience frustrating due to account restrictions, slow problem resolution, and limited overdraft or loan options. Cash deposit limits and occasional app glitches also cause annoyance.

Positive themes

  • Starling bank’s app is super easy to use and makes managing money a breeze.
  • Spaces and Kite accounts make saving and teaching kids about money really straightforward.
  • Customer service is quick and helpful with real people who actually want to help.

Negative themes

  • Business banking can be a nightmare with refusals for loans and overdrafts and poor support.
  • Account closures or freezes happen without explanation causing real distress.
  • Cash deposit limits and withdrawal restrictions are frustrating and restrictive.
Summarised by AI
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About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38186 company reviews • Last reviewed within 7 days

Best digital bank

Current account • 13th June 2026

Fast support. App is just so easy to use

{"display":"Ammar","full_name":"Ammar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from Starling Bank
We're so happy to hear this, Ammar! Thanks for the review
15th June 2026
Starling Bank

Really easy app to use.

Current account • 13th June 2026

Really easy app to use. Easy to transfer funds to other banks with no limits. Easy to setup a savings account.

{"display":"Darren ","full_name":"Darren ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from Starling Bank
Hi Darren, thanks for the lovely review. We really appreciate the support! Team Starling
15th June 2026
Starling Bank
  • 5.00/5

    Disrupting the banking sector in a great way

    I have my business and personal accounts with Starling, they have always seemed innovative and do things a bit differently. Very fair and with no... I have my business and personal accounts with Starling, they have always seemed innovative and do things a bit differently. Very fair and with no charges. I like the ‘spaces’ which allow my to separate saving for different things. Read more Read less

    {"display":"garrysmith","full_name":"garrysmith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Simple, fast and flexible under 16 account setup

    So easy to set up an under 16 account and have all the fallibility age controls to manage the account alongside our son.

    {"display":"Stu R","full_name":"Stu R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Under 16s card
    Stu R 11th June 2026
  • 5.00/5

    Excellent app

    The app is very user friendly, easy to find things around

    {"display":"Tuyet","full_name":"Tuyet","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Tuyet 11th June 2026
  • 5.00/5

    In app support is amazing!

    Very easy to use app and access to customer service via a chat service which is super helpful!

    {"display":"Ruth H","full_name":"Ruth H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ruth H 11th June 2026
  • 5.00/5

    Great bank account, easy to use

    Great bank, really easy to use and I like the little pots you can set up for savings. Also get great exchange rate when spending abroad.

    {"display":"Robyn H","full_name":"Robyn H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Robyn H 11th June 2026
  • 5.00/5

    Customer service is excellent and response.

    Customer service is excellent and response. App feels very safe and is easy to navigate. We have business and personal banking with Starling and have for years, they've been fantastic.

    {"display":"fightingdata","full_name":"fightingdata","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    New business account.

    I recently started a new business account. It has been easy to set up, I called the support and together we realised I'd made a... I recently started a new business account. It has been easy to set up, I called the support and together we realised I'd made a tiny mistake, but they helped me identify it quickly, and were really friendly and helpful. I have set up invoices easily and the tools in the app and online are great to use to help manage the income and expenses. Read more Read less

    {"display":"Mariam ","full_name":"Mariam ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Fantastic bank

    Excellent online app, as soon as you withdraw cash from ATM or use debit card, you get a notification straight away letting you know its... Excellent online app, as soon as you withdraw cash from ATM or use debit card, you get a notification straight away letting you know its left your account. Online payments require you to confirm the payment in the app before being processed which is Excellent the detect fraud payment.Best bank ive ever had Read more Read less

    {"display":"Fay","full_name":"Fay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Fay 8th May 2026
  • 5.00/5

    Moved from a big bank, service is so much better

    Moved from a big bank, service is so much better

    {"display":"Andy J","full_name":"Andy J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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