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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.93/5

Starling Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,149 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended negatively over the past 90 days

Starling bank’s app is a joy to use, with handy features like Spaces and Kite accounts making budgeting and managing money simple for all ages. Customer service often impresses with quick, friendly support. However, some find the business banking experience frustrating due to account restrictions, slow problem resolution, and limited overdraft or loan options. Cash deposit limits and occasional app glitches also cause annoyance.

Positive themes

  • Starling bank’s app is super easy to use and makes managing money a breeze.
  • Spaces and Kite accounts make saving and teaching kids about money really straightforward.
  • Customer service is quick and helpful with real people who actually want to help.

Negative themes

  • Business banking can be a nightmare with refusals for loans and overdrafts and poor support.
  • Account closures or freezes happen without explanation causing real distress.
  • Cash deposit limits and withdrawal restrictions are frustrating and restrictive.
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About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38149 company reviews • Last reviewed within 7 days

Great starter account for young kids.

Kite Childrens Account • 7th April 2026

Great starter account for young kids. Very happy with this account for my child. We had another with a monthly charge but this one does not have that

{"display":"Gemz","full_name":"Gemz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Starling Bank
Hi there, thanks for the review. It's great to hear you're both loving the app and the Under 16s account. Happy banking, Team Starling
9th April 2026
Starling Bank

Good business account

Business Account • 31st March 2026

The app for this bank lays out transactions in a very user friendly way. You can also search through all your past transactions for a specific thinh if needed

{"display":"Shima H","full_name":"Shima H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Starling Bank
Hi Shima, thanks for the review. We're thrilled to hear you're getting on well with the app. We're all about making banking hassle-free so we'll keep up the good work! Team Starling
6th April 2026
Starling Bank
  • 1/5

    NO freedom of choice!

    I switched my starling account for another UK bank account to get a switching offer, however, when I've tried to reopen a Starling Bank account.... I switched my starling account for another UK bank account to get a switching offer, however, when I've tried to reopen a Starling Bank account. . . I've been refused, because Starling policy now states that once you close the account, you can no longer open another one!!! Read more Read less

    {"display":"Raj","full_name":"Raj","avatar":{"url":"\/uploads\/avatars\/users\/646929.jpg"}}'s avatar
    Current account
    Raj 31st March 2026
  • 4/5

    Excellent budgeting features and intuitive app

    Excellent budgeting features and intuitive app interface which helps make people's finances easy to understand at a glance and empowers them to take control of... Excellent budgeting features and intuitive app interface which helps make people's finances easy to understand at a glance and empowers them to take control of their spending habits. Additionally, the lack of advertising is refreshing. Read more Read less

    {"display":"Z Savage","full_name":"Z Savage","avatar":{"url":"\/assets\/uploads\/avatars\/users\/832195.png"}}'s avatar
    Current account
    Z Savage 30th March 2026
  • 5/5

    I've now been with Starling bank for about 5 years,T...

    I've now been with Starling bank for about 5 years,There's several features I like, instant spending notifications being one of them. A saving account that... I've now been with Starling bank for about 5 years,There's several features I like, instant spending notifications being one of them. A saving account that pays a generous 4%, and when I had a problem a very patient agent helped me with my query. Read more Read less

    {"display":"Anthony Whiteley","full_name":"Anthony Whiteley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Use for everyday needs.

    Use for everyday needs. Love the pie visual to see where my money is being spent. Easy to use! Great for the simple banking. Even... Use for everyday needs. Love the pie visual to see where my money is being spent. Easy to use! Great for the simple banking. Even have saving pockets where I round up and can find random bits of money! Always a nice surprise . Doesn’t take much space in my phone either Read more Read less

    {"display":"Sarabara","full_name":"Sarabara","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sarabara 26th March 2026
  • 4/5

    simple straight and secure which works for my mental...

    simple straight and secure which works for my mental issues.custkmer service prompt and diligent

    {"display":"Hamish Jones","full_name":"Hamish Jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Free business account does what I need it to easily...

    Free business account does what I need it to easily and efficiently. Simple is perfect.

    {"display":"Edward Burt","full_name":"Edward Burt","avatar":{"url":"\/assets\/uploads\/avatars\/users\/180593.png"}}'s avatar
  • 5/5

    Easy of use, very low fees; excellent exchange rate;...

    Easy of use, very low fees; excellent exchange rate; it's a bonus to have a pound sterling account and a euro account!! Plus a lot of other features!!

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rob 25th March 2026
  • 5/5

    Easy to use

    Easy to use app and I love the saving spaces.

    {"display":"Amanda M","full_name":"Amanda M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Amanda M 25th March 2026
  • 4/5

    Good app

    The app is prompt and immediately shows currency conversion when spending abroad . Had no glitches that required contact to the bank.

    {"display":"Sue Ellis","full_name":"Sue Ellis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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