Starling Bank Reviews

Brilliant

Of the online-only banks, we've found this one to be the best of the bunch. Functionality and integration has been perfect for our family needs.

d4Level 1

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Starling errors froze my business account for 3 months almost destroying my livelihood

Probably the worst banking experience I have ever had. Having fulfilled (apparently) all the relevant criteria, Starling opens my business account. Funds come into the account, but I cannot use it. I am given reasons from Starling customer service of...

Probably the worst banking experience I have ever had. Having fulfilled (apparently) all the relevant criteria, Starling opens my business account. Funds come into the account, but I cannot use it. I am given reasons from Starling customer service of everything from "out of date app", to "I must be putting in the bank details incorrectly", to "you need to activate the business card," to "technical issues at starling," followed by "no technical issues, so it must be my fault, try on both 4G and wifi,". And on and on.
Then I am told, after much pursuing, there was a technical error and in fact they shouldn't have opened the account, at which point they froze it entirely and said they would only return funds to me by cheque, (presumably so their error was less visible on their books?).
A prolonged back and forth of emails and phones calls led to no change - just empty apologies on their side.
Meanwhile suppliers went unpaid, deadlines were missed and I spent 3 months desperately scramble to save my flaggingly new business, with all funds locked by Starling.
Just as suddenly Starling agreed to send the funds to be by wire transfer (previously termed by them as "unsafe" as a mechanism for moving funds (!!). The entire incident cost me £2800, for which they compensated £300 and I will go to Ombudsman to make a claim. Appalling, dreadful, extraordinarily weird. Avoid avoid avoid.

Shalini GLevel 1

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Bad app, terrible customer service

No UX development for Android, customer service ignore conversations

Aidan WarnerLevel 1

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Friendly, fast and innovative

Super simple to set up and use with innovative new features continually appearing - and a little interest too which is an improvement on my old Firstdirect account

James CLevel 1

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Fantastic business banking

Whenever I think "I wish my bank could do something" then Starling is never far behind and frequently they have already thought about that something and have been developing it. Recently Euro accounts linked to the business account. Fab!

BenMLevel 1

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Zero fee rate banking

Ideal for start ups and trading in both the UK and EU

John SimmondsLevel 1

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Amazing Bank

Starling has blown me away since I joined speculatively two years ago and now has all my banking for personal and business - the face that stuff just works and I don’t have any of the traditional bank frustrations where I need to send a letter in the p...

Starling has blown me away since I joined speculatively two years ago and now has all my banking for personal and business - the face that stuff just works and I don’t have any of the traditional bank frustrations where I need to send a letter in the post or visit a branch... yes really! In 2019 I need a buy a stamp to communicate with a bank... not Starling and I’ve never been happier!

Andrew DyerLevel 1

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Tourist that shops like a local

I LOVE using my Starling card abroad! I use my personal account for all travelling. Last year I went to Spain and could pay in euros with no transaction fees, and the % rate was actually better than what I got when exchanging money at a bureau! My...

I LOVE using my Starling card abroad! I use my personal account for all travelling. Last year I went to Spain and could pay in euros with no transaction fees, and the % rate was actually better than what I got when exchanging money at a bureau! My card worked in all the ATM’s and instantly reflected in my account in GBP.

Geraint RobertsLevel 1

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Avoid if you are etnic minority

Please avoid this bank if you are from an ethnic minority. They will racially profile you after letting you save significant sums and try very hard to hold onto your hard earned money . You have been warned ! Stay away !

PaaniiLevel 1

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Great looking app but beware

Beware. Whilst the apps looks great, take extreme caution when trying to make material payments through Starling. I was due to Complete the purchase of a commercial property on 27th June and had to move a sizeable sum to my solicitor. I phoned at...

Beware. Whilst the apps looks great, take extreme caution when trying to make material payments through Starling. I was due to Complete the purchase of a commercial property on 27th June and had to move a sizeable sum to my solicitor. I phoned at 7.40am to temporarily lift the £25k threshold. 6 hours later, despite 9 calls to the Service Centre and 3 messages, the payment still hadn't been made. A credit block was put on the app which despite being told had been lifted, wouldn't allow me to process the payment. Different calls to different people at their service centre just went in circles. The same repeat suggestions were made and none worked. I was palmed off a couple of times with the line 'our technical people are looking at it'. Just short of 7 hours later the payment manged to go out but I've lost all credibility with my lawyer and also the developer. Great apps but this was the 1 time I really needed the bank to work and it let me down.

DanLevel 1

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Banking for the digital age.

A bank on my phone 24hrs a day. The app is slick and very easy to use. Makes my old bank look a bit ancient.

David GuestLevel 1

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Poor Business Banking

Starling Business Current account is free, and quick to set up. There is no doubt Starling Bank does banking, but its Business Current Account does not offer real Business...

Starling Business Current account is free, and quick to set up. There is no doubt Starling Bank does banking, but its Business Current Account does not offer real Business banking.

The weakest link of Starling Business Account is the lack to dedicated business customer support. I could not speak to a business team member to deal with the matter directly, and it has taken too much time without resolving the actual issue.

Until Starling Bank improves customer support for business account, it is better off to look for a real Business Bank Account elsewhere for primary business banking.

Ben JonesLevel 1

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wow that's quick

set up an account within 10 minutes from my desk. how cool is that. Forgot my passwrod they sorted me out on a call on sunday, within a few minutes.

farmerLevel 1

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Easier, modern banking

No one needs to visit a high street bank anymore in this day and age. Starlings app is simple and user friendly and I know my money is protected by the...

No one needs to visit a high street bank anymore in this day and age. Starlings app is simple and user friendly and I know my money is protected by the FSCS.
With separate pots that I can name, it is easy to save for my goals.
Customer service is easy to contact in app. It has replaced my current account with a major high street bank. I'll only use Starling from now on. Also the biggest draw is fee free foreign spending!!

Rebecca Fagan Level 1

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Wonderful and Clear

Everything about Starling Bank has been very easy to use. I switched from a more traditional bank account and in 15 years with that bank I never felt anywhere near as respected as a customer as I do now. Starling are incredibly transparent and very...

Everything about Starling Bank has been very easy to use. I switched from a more traditional bank account and in 15 years with that bank I never felt anywhere near as respected as a customer as I do now. Starling are incredibly transparent and very clearly focused on giving the customer a positive experience over price-gouging.

NRLevel 1

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Now with EUR account

Conversion between GBP and EUR is free which is just amazing.

KLevel 1

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Foreign currency

Starling is great for using abroad, my card was invaluable whilst travelling throughout Asia.

OliLevel 1

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interesting app based bank

easy app, good messaging when payments are due or money comes out of account.

babingtonukLevel 1

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Great

A real challenge to high street banks.

TameruLevel 1

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Amazing

Changing the banking industry for the better. I no longer trust the banks (any of them) following the crash but these guys are creating a banking revolution along with Monzo. Stuff your branches, cheque books and foreign transaction fees. Switch to...

Changing the banking industry for the better. I no longer trust the banks (any of them) following the crash but these guys are creating a banking revolution along with Monzo. Stuff your branches, cheque books and foreign transaction fees. Switch to respectable company who go above and beyond to demonstrate you’re more than just ‘a number’.

davpayLevel 1

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