Starling Bank reviews
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Starling Bank reviews
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Award winning organisation -
Fully digital service with no in-person branches -
Offers digital wallet and contactless payment support -
On-line application and approval process
Review summary
People rate this company as Excellent based on 38,148 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Starling bank’s app is a joy to use, with handy features like Spaces and Kite accounts making budgeting and managing money simple for all ages. Customer service often impresses with quick, friendly support. However, some find the business banking experience frustrating due to account restrictions, slow problem resolution, and limited overdraft or loan options. Cash deposit limits and occasional app glitches also cause annoyance.
Positive themes
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Starling bank’s app is super easy to use and makes managing money a breeze.
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Spaces and Kite accounts make saving and teaching kids about money really straightforward.
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Customer service is quick and helpful with real people who actually want to help.
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Negative themes
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Business banking can be a nightmare with refusals for loans and overdrafts and poor support.
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Account closures or freezes happen without explanation causing real distress.
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Cash deposit limits and withdrawal restrictions are frustrating and restrictive.
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About Starling Bank
Starling Bank built Britain’s first digital bank and launched their app in 2017.
Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.
Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.
Starling Bank at a glance
Contact details
- Phone
- 020 7930 4450
- [email protected]
- Social media
Reviews for Starling Bank
Showing 11 of 38148 company reviews • Last reviewed within 7 days
Everything is good, except PayPal support
Everything is good, except the bank no longer supports PayPal payments (international)
Starling is the best bank in the UK
Starling has been my bank of choice for over 10 years and the attention and care they provide for their clients is second to none!... Starling has been my bank of choice for over 10 years and the attention and care they provide for their clients is second to none! I have 4 different products with Starling and cannot speak highly enough about the ease of banking with them. And in the rare ocassions when I have needed assistance, the online customer assistance has always been both efficient and helpful. As someone who cannot easily go to physical branches or do my admin during 9-5, I appreciate Starling for being available to me 24/7. Read more Read less
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5/5
Great starter account for young kids.
Great starter account for young kids. Very happy with this account for my child. We had another with a monthly charge but this one does not have that
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5/5
Good business account
The app for this bank lays out transactions in a very user friendly way. You can also search through all your past transactions for a specific thinh if needed
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1/5
NO freedom of choice!
I switched my starling account for another UK bank account to get a switching offer, however, when I've tried to reopen a Starling Bank account.... I switched my starling account for another UK bank account to get a switching offer, however, when I've tried to reopen a Starling Bank account. . . I've been refused, because Starling policy now states that once you close the account, you can no longer open another one!!! Read more Read less
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4/5
Excellent budgeting features and intuitive app
Excellent budgeting features and intuitive app interface which helps make people's finances easy to understand at a glance and empowers them to take control of... Excellent budgeting features and intuitive app interface which helps make people's finances easy to understand at a glance and empowers them to take control of their spending habits. Additionally, the lack of advertising is refreshing. Read more Read less
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5/5
I've now been with Starling bank for about 5 years,T...
I've now been with Starling bank for about 5 years,There's several features I like, instant spending notifications being one of them. A saving account that... I've now been with Starling bank for about 5 years,There's several features I like, instant spending notifications being one of them. A saving account that pays a generous 4%, and when I had a problem a very patient agent helped me with my query. Read more Read less
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5/5
Use for everyday needs.
Use for everyday needs. Love the pie visual to see where my money is being spent. Easy to use! Great for the simple banking. Even... Use for everyday needs. Love the pie visual to see where my money is being spent. Easy to use! Great for the simple banking. Even have saving pockets where I round up and can find random bits of money! Always a nice surprise . Doesn’t take much space in my phone either Read more Read less
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4/5
simple straight and secure which works for my mental...
simple straight and secure which works for my mental issues.custkmer service prompt and diligent
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5/5
Free business account does what I need it to easily...
Free business account does what I need it to easily and efficiently. Simple is perfect.
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5/5
Easy of use, very low fees; excellent exchange rate;...
Easy of use, very low fees; excellent exchange rate; it's a bonus to have a pound sterling account and a euro account!! Plus a lot of other features!!
Products from Starling Bank
Showing all products offered by Starling Bank
Current account
by Starling BankStarling Bank offer a current account that allows you to track your spending across 56 categories. You can manage your current account through Starling Bank’s award-winning app. Current accounts include...
Current account
by Starling BankStarling Bank offer a current account that allows you to track your spending across 56 categories. You can manage your current account through Starling Bank’s award-winning app. Current accounts include...
Business Account
by Starling BankStarling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling...
Business Account
by Starling BankStarling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling...
Kite Childrens Account
by Starling BankFinancial literacy starts from an early age, which is why Starling offers its childrens Kite card from the age of 6 to 16. Complete with a Kite debit card, dedicated...
Kite Childrens Account
by Starling BankFinancial literacy starts from an early age, which is why Starling offers its childrens Kite card from the age of 6 to 16. Complete with a Kite debit card, dedicated...
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