Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.93/5

Starling Bank reviews

Verified business Last reviewed within 7 days
Write a review
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,176 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended negatively over the past 90 days

Starling bank’s app is a joy to use, with handy features like Spaces and Kite accounts making budgeting and managing money simple for all ages. Customer service often impresses with quick, friendly support. However, some find the business banking experience frustrating due to account restrictions, slow problem resolution, and limited overdraft or loan options. Cash deposit limits and occasional app glitches also cause annoyance.

Positive themes

  • Starling bank’s app is super easy to use and makes managing money a breeze.
  • Spaces and Kite accounts make saving and teaching kids about money really straightforward.
  • Customer service is quick and helpful with real people who actually want to help.

Negative themes

  • Business banking can be a nightmare with refusals for loans and overdrafts and poor support.
  • Account closures or freezes happen without explanation causing real distress.
  • Cash deposit limits and withdrawal restrictions are frustrating and restrictive.
Summarised by AI
Was this helpful?

About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38176 company reviews • Last reviewed within 7 days

Multi functional user of Starling

Current account • 29th April 2026

I’ve used Starling on and off now for several years since the pandemic. This is primarily to manage savings, bill payments and access essential money... I’ve used Starling on and off now for several years since the pandemic. This is primarily to manage savings, bill payments and access essential money pots with easy access. The app gives me full transparency on my savings and the rates of interest are preferable. Read more Read less

{"display":"Louis","full_name":"Louis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Starling Bank
Thanks so much for sharing your experience with us! We're thrilled to hear Starling has been a go-to for you over the years. We're on hand 24/7 if you ever need help. Happy banking, Team Starling
2nd May 2026
Starling Bank

Starling have been such a lovely bank to swap to.

Current account • 21st April 2026

Starling have been such a lovely bank to swap to. The app is super comprehensive and contacting customer service is a breeze. I have a... Starling have been such a lovely bank to swap to. The app is super comprehensive and contacting customer service is a breeze. I have a joint account with my partner and it works perfectly, everything is very smooth and thoughtful security checks are often put in place that I appreciate massively. Read more Read less

{"display":"SC","full_name":"SC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
SC
Rated Excellent • 5/5
Read more product reviews
Reply from Starling Bank
Hi there, This was a really nice one to read, thanks for sharing! It's fantastic to hear the switch has gone smoothly and that the app and joint account are working well for you both. It’s especially good to know the security checks are giving you that added confidence. That’s exactly what we aim for! Thanks again for the kind words. Team Starling
23rd April 2026
Starling Bank
  • 5/5

    Starling is easy to use

    Starling is easy to use and customer service is amazing. It is free to use abroad and easy to create virtual cards for specific spends

    {"display":"Marion McLellan","full_name":"Marion McLellan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1511869.png"}}'s avatar
  • 5/5

    Since opening my Starling current account, I have be...

    Since opening my Starling current account, I have become more independent and in control of my money. I can clearly see where my funds are... Since opening my Starling current account, I have become more independent and in control of my money. I can clearly see where my funds are and move them about with ease. I love the App it's easy to use. The customer service I have received has been outstanding. I actually feel looked out for, by my bank. Read more Read less

    {"display":"StixC","full_name":"StixC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    StixC 17th April 2026
  • 5/5

    Decent account

    Starling has been a good current account for day-to-day uses and is great for abroad.

    {"display":"Flo","full_name":"Flo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Flo 17th April 2026
  • 5/5

    Starling is my favourite account provider

    Starling has always been a good account provider, business and personal. They now provide a free Euro account for personal account holders.

    {"display":"Christopher H","full_name":"Christopher H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A friendly and professional bank

    Everything is explained clearly and accurately from day one.

    {"display":"Alan Myers","full_name":"Alan Myers","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    SIMPLICITY

    Every action is simple. Easy to top up and transfer funds.

    {"display":"Christopher Whitehouse","full_name":"Christopher Whitehouse","avatar":{"url":"\/assets\/uploads\/avatars\/users\/421396.png"}}'s avatar
  • 5/5

    Best Simple online banking provider

    The app is sleek, have all the required features, easy to use, never had any outage or any issues with it. Feel money is safe... The app is sleek, have all the required features, easy to use, never had any outage or any issues with it. Feel money is safe and secure transfers always. super useful feature I like is using the card abroad and getting live exchange rates and some times better than them. Tension free shopping when we go for vacations. Even few cash withdrawals free abroad. Read more Read less

    {"display":"Viswa","full_name":"Viswa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Viswa 17th April 2026
  • 5/5

    Ethical banking with ease

    I love that Starling provides me ethical banking with ease. I am conscious of where I invest my money and wanted a bank that took... I love that Starling provides me ethical banking with ease. I am conscious of where I invest my money and wanted a bank that took an ethical stance. After much research I chose Starling and since have been wowed by their ease of use, the apps great features, I particularly like the 'spaces' where I can cordon off money but leave it in my current account. All round great experience. Read more Read less

    {"display":"Vix","full_name":"Vix","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Vix 17th April 2026
  • 5/5

    A current account with benefits

    There is a Euro account that runs alongside the current account. So easy to transfer money into it too. Very handy for travel within Europe.... There is a Euro account that runs alongside the current account. So easy to transfer money into it too. Very handy for travel within Europe. No more searching for currency exchange and a good rate at all times. Read more Read less

    {"display":"Helen","full_name":"Helen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Helen 17th April 2026

    Products from Starling Bank

    Showing all products offered by Starling Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice