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Starling Bank: Business account reviews

Name: Business account
Rating: 4.9 (7602 reviews)

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4.90

Based on 7,602 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

The service I have received for my business account... The service I have received for my business account has been excellent. Reviewed on: 16th April 2026

Latest lowest rating:

1

A Disgrace to Call This a Bank Starling Bank has proven to be nothing more than a ticking time bomb for businesses. Without warning, they froze my account — not part of my money, bu... Read more Reviewed on: 14th September 2025

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About this product

Starling Bank offer a fully licensed UK business bank account with no monthly fees and 24/7 support.

Using the Starling app, you can bring your banking, bookkeeping and tax under one roof with Starling Accounting. You can see spending analytics and get instant notifications the second you spend or get paid.

Starling Bank business account reviews help you find out what it’s really like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

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Starling Bank Business account reviews (7602)

Excellent Service

I am using Starling Bank for my business for couple of years and its amazing. Reviewed on: 31st March 2023

Support, security, simplicity

Outstanding customer support, always has our back and truly simple to manage. Would highly recommend to anyone; those starting out and those well established. Reviewed on: 31st March 2023

Great Service

Exceptionally intuitive and user friendly. Far easier to set up and run than my high street bank Reviewed on: 31st March 2023

More than happy

Made setting up limited company account straightforward Reviewed on: 31st March 2023

In a world full of complexity, simplicity is welcome

My old bank’s user interface was a pity to look at and an un necessary distress to use. The facilitation of integrations with starling and the intuitive interface was just what I needed in my busy schedule (I’d do the admin, sales and creative, the latter the most important use of my time). Everything from migration 3 years ago, to queries, to receiving my card was focussed on customer service and to create the least hassle to the customer as possible. The marketing emails are useful and succinct without fluff and overload. 21st century banking and how banking as a subscription should be, bolt on what you need all controlled in one place. RT Reviewed on: 31st March 2023

Good services and easy to use

Starling provides a great platform to manage my multi-currency business needs Reviewed on: 31st March 2023

Banking with ease

Been banking with Starling since 2019 and it has been the easiest and most reliable account. Would heartily recommend. Reviewed on: 31st March 2023

Transparent and foolproof

Everything is itemised so you can see all you need for accounting, budgeting and spending purposes in simple terms instantly. The speed of being able to download reports and statements when required is welcome and the security inspires confidence without being too obtrusive or having to jump through hoops, by the use of the app. Reviewed on: 31st March 2023

Brilliant

Great banking easy friendly no hidden extras Reviewed on: 31st March 2023

Dreadful customer service.

Starling Bank have absolutely appalling customer service. When they can actually be bothered to reply to you, Starling Bank representatives will often completely ignore what you have said and give you an irrelevant response, probably some pre-written junk that they copied and pasted. Or Starling Bank will tell you that black is white and up is down. They seem to have no qualms about openly lying to customers, even when their response completely contradicts an earlier message from the history in the ticket/case. And quite a lot of the time Starling Bank will just completely ignore you, not respond at all and then close your ticket/case, which you can't re-open. You can only message Starling Bank through their mobile app, so you have to type everything on your phone, which is slow and difficult for more complicated issues. This also means that there is no way for you to see previous messages whilst you are typing. This all seems to be deliberately designed to make it difficult to communicate with them and put customers at a disadvantage. Starling Bank will not make any accommodations for users who cannot easily use their mobile app for communicating with them. The app is very poor in terms of accessibility, but Starling Bank refuse to comply with their obligations under the Equality Act 2010. Starling Bank also unlawfully withhold personal information from Subject Access Requests, in breach of the Data Protection Act 2018. Finally, if Starling Bank consider that a transaction is suspicious, then they will ask you via a notification in their mobile app whether it is legitimate or not. If you say no, then they will block the transaction. You would think that this is a good protection against fraud, however Starling Bank will sometimes reverse this later on and remove the money from your account without your permission, even when you explicitly tell them not to. So they are happy to knowingly and wilfully enable and profit from fraud, even where they initially blocked it! Do not trust Starling Bank with your money under any circumstances. Reviewed on: 31st March 2023

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