Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Peice of mind

Helped us sort out finance out with out, very helpful staff who are fantastic, able to sleep at night magic Reviewed on: 23rd July 2021

Life-saver!

Helped me when I was at my lowest point financially. When I couldn’t see a way out, they sorted a realistic repayment plan for me and took a lot of stress off my shoulders. Reviewed on: 23rd July 2021

Absolutely fabulous

Literally life-changing, can't thank StepChange enough for getting us back on the road to financial recovery. Reviewed on: 23rd July 2021

so helpful and friendy

allways happy to help with your money problems great on the phone and internet thank you Reviewed on: 23rd July 2021

excellent and friendly

Really helpful and makes a difficult situation much easier - never spoke to an unfriendly member of staff there either Reviewed on: 23rd July 2021

Helped me to sleep again!

Having to close my business due to ill health I could no longer meet all my financial commitments. Stepchange helped me to plan to get through this and help to reduce my anxieties. Reviewed on: 23rd July 2021

Valuable help and support

How i wish i had contacted Stepchange sooner. They were so helpful and calming that i will be eternally grateful Reviewed on: 23rd July 2021

Fantastic. Best thing since since bread.

From day one, Step Change have gone out of their way to me with sorting out my situation. I don't think I would been able to cope if were not for them. I was recommended by my son to contact them. And I have now contacted other friends and family to use your services. Thank you so much for all of your help. Susan Grant. Reviewed on: 23rd July 2021

Very good

Very good. Ever since I contacted Step Change debt charity, my tension disappeared. They are so nice. They talk gentle calming way. Also they gave me good advice of what I should do. Because of Step Change Debt Charity, I live peacefully. Reviewed on: 23rd July 2021

Exelent

You took away so much worry and stress Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Debt Solutions
from Money Advisor 4.90 from 11 reviews
Debt advice
from National Debtline 4.91 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub