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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Step Change have helped me so much

When I was in a bad place and with debts I couldn't repay Step Change was a friendly ear that really listened and offered a way forward that was realistic and sensible. They gave me confidence that my issues would be listened too when it seemed really scary to approach my credit card company debtors. Reviewed on: 23rd July 2021

Help all the way to complete my DMP

Best support to keep me on track with payments and supported me until I completed my DMP - Thank you Step Change. Reviewed on: 23rd July 2021

The best support I have ever received.

Kindly, friendly, supportive and caring staff, ready to help its clients, always going a mile ahead. SIMPLY THE BEST!!! Reviewed on: 23rd July 2021

Very helpful and friendly

Staffed by friendly helpful people in a very stressful time Reviewed on: 23rd July 2021

Brilliant help

Sept change help so much put my mind at rest and stop me worrying brilliant company Reviewed on: 23rd July 2021

Saved my house and sanity

Thanks to Stepchange, I am paying off my debts in a manageable way without added interest and the continual worry of where to pay debts, bills and buy food. Reviewed on: 23rd July 2021

Outstanding support. Outstanding.

I wouldn't have the peace that I have now around my fiances. Stepchange and everything they have done for me has given me the space to regain financial stability. I would not be where I am now without them. Reviewed on: 23rd July 2021

Understanding debt problems

Know the subject results in good advice Reviewed on: 23rd July 2021

Sensitive and realistic

I contacted stepchange when I was at my lowest point. Deep in debt, dreading letters and phone calls and feeling ashamed. They was so supportive and next year I will be debt free. It has taken 9 years but has saved my mental health Reviewed on: 23rd July 2021

Step change took a huge weight o my shoulders.

Step change helped me get my life back on track, they took charge of the situation right from the off dealt with my debtors, no more intimidating phone calls or letters I now have piece of mind really can't thank or praise enough Reviewed on: 23rd July 2021

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