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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

There for me

Always supported everytime think of my best interest Reviewed on: 23rd July 2021

So helpful and understanding

I have been with stepchange since May 2020, they have been amazing. Helped me sort and organise my debts. Took the pressure off and I am managing things better now Reviewed on: 23rd July 2021

Accommodating Customer Needs

Nothing but understanding of customers journey through the debt process. Reviewed on: 23rd July 2021

Great Help

In a time of great stress they were most helpful with sensible & sympathetic advice to help us deal with our financial problems and work towards an achievable solution. Reviewed on: 23rd July 2021

Life saver

Brought relief me which lead to a happier family Reviewed on: 23rd July 2021

Caring and non judgemental

Always helpful and understanding. We always reach a solution with my budget review Reviewed on: 23rd July 2021

.

excellent advice and always helpful Reviewed on: 23rd July 2021

Amazing

They helped me so much when I got in trouble with my money thank you Reviewed on: 23rd July 2021

Fantastic customer service

Friendly, caring advice offered during the hardest times. An invaluable support. They keep in regular contact to make sure the support is still enough for your needs and the plan is still manageable. The sheer relief from the help they gave is immeasurable. Reviewed on: 23rd July 2021

Fantastic, understanding, helpful service!

I can’t speak highly enough about Stepchange and how helpful and understanding they are Reviewed on: 23rd July 2021

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