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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 21st Aug 2026
14% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026
Abdul wahid's avatar
Abdul wahid

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18681)

Stepchange helped me get everything under control.

5
I reached out to Stepchange when my debt had spiralled thanks to the cost of living crisis. I didn't see a way out and was starting to really panic. After filling out all the information I needed to on their website I got to speak to an advisor over the phone to confirm the option I wanted to go with. The options that are available to you are well explained and the negative consequences of those options are also well explained. They are very informative, helpful and understanding and help you make the best choice based on what you have available to you. They helped me get my debt to a manageable monthly repayment and although I know I still have a long way to go, I know that with Stepchange's help I will be helped all the way. Reviewed on: 1st May 2024
Dan B's avatar
Dan B

in big frouble at the start,but stepchange turn this...

5
in big frouble at the start,but stepchange turn this around with thair exalant manament team Reviewed on: 1st May 2024
Terry Barker's avatar
Terry Barker

Friendly staff

5
Easy to talk to. No judgemental. Simple process. Helpful staff. Reviewed on: 1st May 2024
Jane R's avatar
Jane R

Wonderful Experience.

5
Wonderful Experience. Extremely helpful in everything Reviewed on: 1st May 2024
UCHECHUKWU's avatar
UCHECHUKWU

So helpful the relief that they were able to help me.

5
So helpful the relief that they were able to help me. Reviewed on: 1st May 2024
Christopher T's avatar
Christopher T

Don’t be afraid to reach out to stepChange and get y...

5
Don’t be afraid to reach out to stepChange and get your debts in control. They been great so far, I have 4 more payments (hopefully) left until I will be debt free and all thanks for StepChange. Reviewed on: 1st May 2024
eva's avatar
eva

Fantastic helpful people!

5
Fantastic helpful people! No judgement, just great help and advice. They take the weight off your shoulders and let you sleep easy knowing everything is under control. Thoroughly recommend. The best time to sort your debt out is yesterday but today is better than tomorrow. Sort it know and rest easy. Stepchange will help. Reviewed on: 1st May 2024
Robbie's avatar
Robbie

How to pay what you owe.

5
Been a client of StepChange for a number of years. I did not want to go down the IVA route I wanted to pay what I owed. With StepChanges help I have cleared my original debt of £65K down to £11K currently owed. They are very helpful and understanding. Reviewed on: 1st May 2024
Happy camper's avatar
Happy camper

Great service and always professional advice.

5
Great service and always professional advice. Easy to talk too and to access the service. They never make you feel uncomfortable in difficult circumstances. Reviewed on: 1st May 2024
Tracey 's avatar
Tracey

I was lost and did not know how I was going to cope.

5
I was lost and did not know how I was going to cope. StepChange was suggested to me by my bank .i phoned them and have not looked back since I got my first good nights sleep . They do not judge you in anyway and are very friendly and super helpful cannot recommend them high enough . Thank you StepChange Reviewed on: 1st May 2024
Beverley T's avatar
Beverley T

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