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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Best support

My husband and I have been helped by STEP CHANGE a great deal. The first obstacle on our part was embarrassment but STEP CHANGE put us in a much better mind set. Once we got over the embarrassment, we quickly got our finances in order. Even in the lock down we were still being helped. In these trouble times it’s such a relief knowing that they can still help us. Reviewed on: 23rd July 2021

Excellent

Make everything really clear and always thereto help Reviewed on: 23rd July 2021

Helpful and friendly

Very friendly and helpful. They took a load of my mind. I’m now 3 years in with one more to go in clearing my debt and they really are the best option for you. Reviewed on: 23rd July 2021

Top-rated Financial Support!

Step-Change provided supportive & Non-judgemental financial support at a difficult point in my life…they totally have my vote!!! Reviewed on: 23rd July 2021

Couldn't be more helpful

Very informative helpful & understanding didn't make me feel inadequate because of my circumstances Reviewed on: 23rd July 2021

Step Change really helped me in my hour of need.

Absolutely fantastic customer service. Friendly, helpful and very informative these people really do know how to put your mind at ease! Reviewed on: 23rd July 2021

Ubiased and fair

Not driven by profit or commission , Step Change are a refreshing change . Highly recommended. Reviewed on: 23rd July 2021

Lifesavers

When you don’t know who to turn to StepChange are always there for you, They are lifesavers. Reviewed on: 23rd July 2021

Great company

Would recommend stepchange to everyone!!!!!! Reviewed on: 23rd July 2021

Debt management plan

Staff are always very helpful and sympathetic to the situation, never judgemental I will be debt free soon because of the plan step change have helped me put in place. A Big thank you to the Charity Reviewed on: 23rd July 2021

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