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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 21st Aug 2026
14% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026
Abdul wahid's avatar
Abdul wahid

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18681)

Very professional & helpful service

5
Very professional advice given and managed to relive high amount of stress have also recommended to friends and family who have encoutered debt problems Reviewed on: 1st May 2024
Hammond66@icloud.com's avatar
[email protected]

Very professional service!

5
I was expecting it to be a difficult process but the customer service representative made it very easy and comfortable discussing such personal matters. I am grateful and would highly recommend their services. Reviewed on: 1st May 2024
Suzan Huseyin's avatar
Suzan Huseyin

Very professional & Helpful.

5
Very professional & Helpful. Wish we had contacted them sooner Reviewed on: 1st May 2024
Price's avatar
Price

Excellent service very helpful and informative and k...

5
Excellent service very helpful and informative and knowledgeable,reduced my debt massively helping me to pay my bills back when I needed them Reviewed on: 1st May 2024
David M's avatar
David M

Very straightforward helpful and peace of mind

5
Very straightforward helpful and peace of mind Reviewed on: 1st May 2024
Jackie short's avatar
Jackie short

Very helpful and supportive, and understanding

5
Very helpful and supportive, and understanding Reviewed on: 1st May 2024
Stuart D's avatar
Stuart D

Brilliant can’t fault the service

5
Brilliant can’t fault the service Reviewed on: 1st May 2024
Laura G's avatar
Laura G

They have your back

5
Without being with stepchange I don’t think I’d have been able to get myself back on track.They made it possible for me to pay my creditors a reduced amount each month by speaking with them on my behalf. Like myself some people would find this difficult to do on their own, but stepchange have had my back and we are well into our arrangement and this time next year things should be back to how they should be.so please don’t be afraid to contact stepchange should you need a company to know what your going through and to help you along every step of the way to being solvent again. Reviewed on: 1st May 2024
Sharon Abernethy 's avatar
Sharon Abernethy

They changed my life from spiraling out of control t...

5
They changed my life from spiraling out of control to finally being more in charge with my finances. Not one ounce of judgment at all, every agent I have spoken to is really nice and empathetic. I feel like a massive weight has been lifted from my shoulders Reviewed on: 1st May 2024
Jessica D's avatar
Jessica D

LIFE SAVERS

5
They have been a great help! With all the financual worries that I had I would not have been able to cope.They have literally saved my life. Reviewed on: 1st May 2024
Julie 's avatar
Julie

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