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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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3%
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

Helpful professional & worry free

5
No problem since first day of use could not ask for more Reviewed on: 23rd July 2021
Alan Cochrane's avatar
Alan Cochrane

It has been wonderful working with step change since 2019. What a relief has this been knowing them!! No sleepless nights any longer. I am able to take control of my life again. Thanks to Step Change for making a big difference in my life.ep!

5
It has been a pleasure knowing you during a challenging moment of my life. I ca now see the light and of the tunnel. Keep up the good work and bri g hope to more lives. You are Brilliant indeed!! Reviewed on: 23rd July 2021
Nolimo Ngcobo's avatar
Nolimo Ngcobo

Best advise yet

5
Very re-assuring, helpful and not judgemental customer service staff. Set my mind at ease and got me on the straight and narrow after a difficult time in my life. Reviewed on: 23rd July 2021
Anne Marie Donald's avatar
Anne Marie Donald

Caring, understanding company

5
I was at my wit's end , and then step change helped me out everything into perspective, sorted my DMP and now I can pay all my debts off in a way that is helpful and fair. Reviewed on: 23rd July 2021
Iain's avatar
Iain

They really help.

5
Without judgement they help you pull your life back from the brink of ruin. They donut in such a way as to not make you feel stupid. They help you to move on and build better habits that will avoid best in the future. Reviewed on: 23rd July 2021
Andy's avatar
Andy

So helpful

5
I was trying to manage my debts on my own but it was becoming overwhelming. It was easy to set up a Debt Management Plan with StepChange. They managed all of the conversations with creditors on my behalf and helped me to work out how much I could afford to pay. This has made it easier to Plan and work it into my monthly budget. This means, I can still afford to live and have peace of mind, knowing that my debt is being paid. I am so grateful Reviewed on: 23rd July 2021
Angel Healer's avatar
Angel Healer

Peace of mind

5
Their advice and help is invaluable in bringing your debt under control. Banks and credit card companies respect Stepchange and the advice they give to clients. Reviewed on: 23rd July 2021
John Lyttle's avatar
John Lyttle

brilliant work

5
Step change have been brilliant with us from day 1....so helpful and have taken all the stress from our lives Reviewed on: 23rd July 2021
Janet Eales's avatar
Janet Eales

Such a great service.

5
A weight was lifted after contact. Everything is organised and very helpful if you struggle with debt. Reviewed on: 23rd July 2021
David's avatar
David

Strongly remommend them as an outstanding nery helpful exvcellent organization

5
Step Change were always there for me to give the at-most assistance and they took the initiatives to advice me in advance whenever good for me Reviewed on: 23rd July 2021
Bakri Ali's avatar
Bakri Ali

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