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StepChange: Debt advice reviews

4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Step change is great!

5
After my first initial call a few years ago I slept so much better! The adviser was helpful, supportive, knowledgable and judgemental. Reviewed on: 23rd July 2021

They got me back on track

5
After I retired I started taking more credit on and got in a mess.My son found out about Stepchange so we applied online for their help and got it.The process was very user friendly and the staff are extremely helpful, As a result in 2 years time I will be debt free thanks to them. Reviewed on: 23rd July 2021

Amazing team

5
The step change team are second to none at explaining all options, reassuring their customers and implementing affordable management plans that with Work for all concerned parties Reviewed on: 23rd July 2021

Eases the stress of having debt

5
I was depressed about my debt and StepChange helped me with a plan and now I am only a few months away from being debt free. Reviewed on: 23rd July 2021

Timely help for an older person

5
I was in debt with the greedy credit card companies through no fault of my own, Stepchange came to my rescue in my later years and took most of the worry away. Reviewed on: 23rd July 2021

Fantastic

5
Great support from non judgemental staff. They were understanding and gave great advice. Reviewed on: 23rd July 2021

Best thing i ever did changing ti Step Change

5
Friendly Staff very helpful nothing to much trouble, Thank you for the help you have given me. Reviewed on: 23rd July 2021

Excellent

5
A great organisation, with dedicated staff and helpful advice. I would recommend to anyone who needs help with debt. Reviewed on: 23rd July 2021

Step Change has changed my life fir the better..

5
Step Change has changed my life for the better, they sorted my finance out so it was Manageable for me. A Big Thank You!!!! Reviewed on: 23rd July 2021

Saved

5
Step Change has given me peace of mind. I can now get on with my life. Reviewed on: 23rd July 2021

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