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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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97%
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3%
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0%
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Massive help

5
Can't say anything but great things about them. The process is really easy and trouble free, they took the stress away from me. I fully recommend their help. Reviewed on: 23rd July 2021
Jamez's avatar
Jamez

Saved my life

5
Helped me unbelievably when my world was falling apart. Reviewed on: 23rd July 2021
Philip Sims's avatar
Philip Sims

Saved my life

5
Thanks to Stepchange, I have been able to pay nearly £13,500 worth of debt comfortably on my own. I was in a bad place with my debt back in 2016, now I have nearly penny every single penny back back the creditors! Thank you Stepchange! Reviewed on: 23rd July 2021
Nicola's avatar
Nicola

Helpful

5
Made me feel at ease and explained everything in detail very helpful Reviewed on: 23rd July 2021
Martine's avatar
Martine

Excellent

5
Excellent company would highly recommend to family and friends. Reviewed on: 23rd July 2021
Susan sharp's avatar
Susan sharp

Very helpful

5
Helped out of a bad situation , on. The road to recovery now Reviewed on: 23rd July 2021
Les Dyer's avatar
Les Dyer

Great charity to help others

5
I was in financial difficulty and one of my frieds advise me to speak to Step change back in 2011. Their charity name was different then. They guide me through my financials set up payment plan for me to pay so much to clear my debts. Staff are fantastic over the phone.. don't be afraid to ask their help.. Reviewed on: 23rd July 2021
Tolga Atalay's avatar
Tolga Atalay

Excellent service

5
Stepchange has been very helpful and services are excellent. 1st class service Reviewed on: 23rd July 2021
Susan's avatar
Susan

Helpful, peace of mind

5
Helpful, friendly advice and support which has help both me and my family tremendously. Highly recommended Reviewed on: 23rd July 2021
Mark Gallacher 's avatar
Mark Gallacher

Stress Free

5
When I contacted Step Change my stress just floated away and I could sleep easier than I had for months. Reviewed on: 23rd July 2021
Lorraine Pantry's avatar
Lorraine Pantry

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