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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Stepchange made a difference

Stepchange helped me organise and then decide on a way forward at a time when I was feeling very low and my mind was muddled over what to do. Reviewed on: 23rd July 2021

Without Step Change I don't know what i would have done

Step Change gave me the help that i needed they went through it step by step what i had to do the workers were so helpful and put me at ease with my money problems they keep me up to date every month and give me lots of advice The team at Step Change are always there to help me I would always give them 10/10 keep doing what you do best by helping people thanks Step Change Reviewed on: 23rd July 2021

Amazing

Made my life stress free. Huge impact on my mental wellness Reviewed on: 23rd July 2021

Thank you

These guys are the best, made our lives alot less Stressful than it was, can't thankyou enough. Reviewed on: 23rd July 2021

Life Savers

I wouldn't be here now if it wasn't for Step Change. They helped tremendously. Thank you Reviewed on: 23rd July 2021

The end of sleepless nights

I struggled with my debts for years and fell into the trap of thinking that credit cards could provide a solution until my situation improved. However this improvement never came and I suffered mentally due to the level of debt. I would lie awake for hours at night. After a couple of conversations with Step Change I started to feel that there was hope and after the debt plan was implemented I was able to sleep again and not worry what the postman was going to bring today. Step Change gave me back my life. Reviewed on: 23rd July 2021

Always helpful

Always there for support and help. Reviewed on: 23rd July 2021

Saviours

Helped me sort my financial crisis out relieving me from unbelievable stress. Than you Reviewed on: 23rd July 2021

Superb Step Change

Excellent Customer Care, when we were at an all-time low, with our finances, Step Change listened and gave us hope, I was so happy with the help, support, empathy and professionalism, my husband had to take the phone, and I cried happy tears. Step Change can make such a difference to your life, it did with mine and my husband's. Thank you Step Change, keep up the fantastic work!!! Reviewed on: 23rd July 2021

Excellent

Always there when you are struggling Iv never had a problem with them. Reviewed on: 23rd July 2021

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