Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Excellent

Struggling with debt is a major problem for many of us and the associated shame. After making the initial phone call to Stepchange they were very understanding and I felt a sense of relief. They made the whole process extremely easy to understand and the repayment schedule seamless. Reviewed on: 23rd July 2021

Stepchange saves me

Stepchange help a lot of people, especially me, they always understand whatever your financial situation is, they will give more options to get out of debt. That's why I have my vote to them!!! Reviewed on: 23rd July 2021

Best thing I ever done

I have been supported by Step Change for a long time, at first I felt embarrassed by my situation but after finally contacting them a weight was lifted. The advice and support they provide is invaluable and I would shout my recommendation from the rooftops. If you need advice and support with debt do not hesitate to contact them it will help you so much and you feel that you are in good hands. Absolutely excellent. Reviewed on: 23rd July 2021

Excellent service, no hassle!

The company understands your financial situation and works with you to find an affordable amount to pay towards your creditors. However, you have to come clean and tell about all the creditors. Reviewed on: 23rd July 2021

I can sleep at night

They have been so helpful to me with common sense and practical advice these past few years so I am able to now sleep at night knowing I am reducing my debts and that Stepchange are working together with my debtors to ultimately repay my debts Reviewed on: 23rd July 2021

Very helpful & friendly staff!

They have helped me so much in my financial and mental stress of advising me every step of the way! Reviewed on: 23rd July 2021

Excellent debt advice

Excellent advice. Brilliant staff helped me immensely Reviewed on: 23rd July 2021

takes the strain

In a very emotional & stressful time SC provided impartial advice & took the strain.... Reviewed on: 23rd July 2021

Friendly

I was at my wits end until I was told about Stepchange and since then they have helped me sort out my debts. The people you speak to are Polite and friendly and will go out of their way to help you. Highly recommend them. Reviewed on: 23rd July 2021

Professional and friendly, great advice

StepChange have allowed me to take control of my life again by offering amazing advice, no judgement and by liaising with Creditors on my behalf, took away all the stress I was feeling. I no longer dread the phone ringing or the post arriving each day Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.91 from 7 reviews
Debt solutions
from PayPlan 4.94 from 22305 reviews
Debt Solutions
from Abacus 4.68 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub