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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,600 reviews, last reviewed 10th Jun 2026
186400% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026
Sue m's avatar
Sue m

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18600)

Compassionate solutions for a desperate situation

5
Compassionate with infinite patience. So helpful in explaining all the options available and helping to find me the best solution for my purposes. They put my mind at ease. and made me feel that the situation did not have to be as desperate as I though. Reviewed on: 1st May 2024
Hai 's avatar
Hai

I turned to strepchange charity when I desperately n...

5
I turned to strepchange charity when I desperately needed help to sort my finances out, they were kind, supportive and understanding. Brilliant advisors, kind, patient and caring, just what you need when help is wanted. Reviewed on: 1st May 2024
Eileen king's avatar
Eileen king

I don't exactly recall the name, Imogen maybe.

5
I don't exactly recall the name, Imogen maybe. She's such a fabulous customer service. Answers queries in a very calm and reassuring manner Reviewed on: 1st May 2024
Samuel 's avatar
Samuel

Was desperate before I spoke to stepchange.

5
Was desperate before I spoke to stepchange. They chated with me helped me to sort ot my bills and spoke to my credit card companies for me. Reviewed on: 1st May 2024
Michael 's avatar
Michael

Call them NOW do not ignore the problem

5
If I had not contacted Step Change I am pretty sure I would not be here today. The stress and anxiety just grinds you down, but with the help I got from Step Change in sorting out my debts into a realist repayment over a longer time that everyone was happy with was brilliant. Its not easy but finally I can see the light at the end of the tunnel. Do not leave it as long as I did before calling them for help. DO NOT get conned by other so called Dept management solutions that charge for the service. Step Change DO NOT CHARGE FOR THE SERVICE Reviewed on: 1st May 2024
Gary J's avatar
Gary J

Been with Stepchange a few years and we can see our...

5
Been with Stepchange a few years and we can see our debts slowly falling Reviewed on: 1st May 2024
Tracey T's avatar
Tracey T

They have been extremely helpful in helping me and m...

5
They have been extremely helpful in helping me and managing my situation Reviewed on: 1st May 2024
David D's avatar
David D

Very easy straightforward, to use.

5
Very easy straightforward, to use.Good people and very helpful. Reviewed on: 1st May 2024
Warren L's avatar
Warren L

When I joined step change I was very concerned about...

5
When I joined step change I was very concerned about my debts but they put me on a monthly repayment plan that I could afford and now I am debt free Reviewed on: 1st May 2024
Dorothy B's avatar
Dorothy B

All the staff at StepChange are very helpful and fri...

5
All the staff at StepChange are very helpful and friendly as well and they have gone above and beyond to help and support me as I have really bad learning difficulties so yes I would recommend them to all my friends and family Reviewed on: 1st May 2024
Steve M's avatar
Steve M

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