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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16833 reviews)

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4.92

Based on 16,833 reviews, last reviewed 21st May 2026

101850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange the best thing I did was to contact them! Since first contact with someone at Stepchange, i have had nothing but good, professional service. Everyone i have spoken to have put me at ease, neve... Read more Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16833)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

They were the light at the end of the tunnel.

They took away all the stress and fear and gave practical help when I didn't know where to turn. Reviewed on: 29th June 2023

Saved me really

I was sinking with all my debts and didn’t know where to turn until I was told about StepChange…All it took was 1 phone call and I spoke to a lovely companion lady that put my mind a rest and reassured me that it’s ok to ask for help and after I finished the call I felt so much better that I took a huge lungful of air and gently let it out and it gave me hope that I can see a light at the end of a dark passage….THANK YOU SO MUCH Reviewed on: 29th June 2023

Worry and Stress Gone

Stepchange are fantastic. They have taken all the worry and stress away from dealing with my creditors. I wouldn't have coped without them Reviewed on: 28th June 2023

Staff are very understanding and patient.

Staff are not pushy and being able to contact them directly if in difficulty ie questions and answers , emailing Links ect keeping in touch via message or email.. thts my experience kind helpful understanding and will provide all sorts of information to help whatever is needed. Can't say more than that . Reviewed on: 27th June 2023

Helpful people

They have been so helpful and understanding in all the things they do, I had a little hicup where they cancelled my account a week after reinstating it but now all sorted and back to paying it off Reviewed on: 27th June 2023

Amazing

I have referred services users to this support many times of the years and they have all ways been amazing Reviewed on: 26th June 2023

Best Help for people saddled with debts

Best decision I have ever made. Mental stress with debts were becoming unmanageable. Stepchange helped me throughout the process. Straightforward and help is readily available. Reviewed on: 23rd June 2023

Need help!

I have various debts, 1 of which I can't remember ordering anything etc. So I need lot's of help with this. Reviewed on: 23rd June 2023

Supportive and knowledgeable

Don't know where I would be without the support I received from StepChange, my debt was unmanageable and as a single-parent I felt isolated and alone; StepChange offered a listening ear and advice to help manage my debt. I am now debt free! Reviewed on: 21st June 2023

expert team and great advice

I have had a debt management plan for 14 years following disability and running up large debts,the staff were very understanding and the advice given was to the point and easy to understand. I have had no issues in all that time with the companies I owe money to because Stepchange dealt with them for me.Amazing staff easy to talk to and would recommend to anyone. Reviewed on: 21st June 2023

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