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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Life Changing.

Life Changing. I can honestly say StepChange literally changed my life in such a positive way. I was in a really bad situation and with there expert advice they helped me through all my issues, I still have them but they’re still there to help. Reviewed on: 27th May 2026

Great customer service.....

Great customer service, put my mind at ease with all the worrying i iwas going throught. Can now see the light at the end of the tunnel. Reviewed on: 27th May 2026

Step change helped me massively after covid, banks w...

Step change helped me massively after covid, banks were horrible and treated me like a worst criminal, but step change sorted everything out and whole experience was really good Reviewed on: 27th May 2026

Good would recommend to everyone who are struggling

Good would recommend to everyone who are struggling Reviewed on: 27th May 2026

Helped me out with everything that happened last yea...

Helped me out with everything that happened last year and always there for help Reviewed on: 27th May 2026

Helpful advice

Really helpful to talk to didn’t make you feel small for asking for help Reviewed on: 27th May 2026

They have helped me enormously.

They have helped me enormously. Absolutely no judgement whatsoever on their part. The website is very easy to navigate and they’re always at the end of the line if needed. I would absolutely recommend them Reviewed on: 27th May 2026

I used to pay for a debt managment programme and now...

I used to pay for a debt managment programme and now I use that extra money to pay off my debt Reviewed on: 27th May 2026

Saved me from a world of hassle dealing with all sor...

Saved me from a world of hassle dealing with all sorts of creditors thank you Reviewed on: 27th May 2026

Stepchange for no worries

Stepchange have taken all the stress out of my debt worries Reviewed on: 27th May 2026

Alternative products

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from Intrum 3.41 from 4 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

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