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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Great service, painless, they took care of everything

Great service, painless, they took care of everything Reviewed on: 27th May 2026

Gratitude and appreciation.

Ever since making contact with Step Change I’ve had nothing but helpfulness ,understanding and full respect . Having a piece of mind knowing that my financial circumstances are being taken care of helps elevate stress which was a battle . Reviewed on: 27th May 2026

A great way to manage debt

Easy to set up and communicate with the team. StepChange basically does all the hard work for you and it helped me a great deal as I had a lot of creditors. I haven’t felt any judgement and I know if I need any additional help, I could ask and there would be a way to work around any difficulties. Reviewed on: 27th May 2026

Simply lifesavers, first class and was such a weight...

Simply lifesavers, first class and was such a weight off when Stepchange helped me sort my finances Reviewed on: 27th May 2026

100% help

I was worried I wouldn’t be able to mange all my debts! But step change helped and I could relax knowing it was all going to be in order Reviewed on: 27th May 2026

It's working for me, the staff are very knowledgeable

It's working for me, the staff are very knowledgeable Reviewed on: 27th May 2026

Wonderfull

Been wonderfull in helping me get on top of my debt . Reviewed on: 27th May 2026

Very good I don't know what I would have done with o...

Very good I don't know what I would have done with out them Reviewed on: 27th May 2026

Great company

They delt with my issue swiftly put me on the correct course to help my debt problems Reviewed on: 27th May 2026

i am now on the road to be dedt free...

i am now on the road to be dedt free next year Reviewed on: 27th May 2026

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