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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16535 reviews)

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4.95

Based on 16,535 reviews, last reviewed 9th May 2026

87550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful and supportive service. Really helpful and supportive service. I feel I can breathe now knowing my finances are in order Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16535)

Jade green

Step change have helped me so much over the years they are amazing and thank you Reviewed on: 6th May 2026

Steph Change are the best, I recently contacted them...

Steph Change are the best, I recently contacted them and they helped me immediately, I recommend them with confidence. Reviewed on: 6th May 2026

Respectfull

Was struggling with payments burying my head in the sand hoping it would disappear wasnt even opening mail but eventually I had to deal with it so I contacted stepchange and they were great on advice they made me feel at ease also they were non judgemental restless nights became a thing of the past Reviewed on: 6th May 2026

Handled everything, after 1st call to the team, it f...

Handled everything, after 1st call to the team, it felt a weight had been lifted Reviewed on: 6th May 2026

They are good at setting up debt repayment plans.

They are good at setting up debt repayment plans. However not very good at answering questions relating to legal aspects of your debts. There are usually long waits when trying to contact them. Reviewed on: 6th May 2026

Absolutely amazing organisation, would have loved to...

Absolutely amazing organisation, would have loved to have found them sooner. Extremely helpful and empathetic. Reviewed on: 6th May 2026

The Stepchange service has been life saving

The Stepchange service has been life saving, I had got into a real mess financially, I can now sleep without worrying about money. The whole process was fast and easy and best of all, free. Most creditors have stopped all interest. Can recommend Stepchange highly enough. Reviewed on: 6th May 2026

Another problem is solved by Step change

A little more can be significant looking back on error and the recommendation of a family friend to Step change their problems are solved. Reviewed on: 6th May 2026

Stress Relief!

They really have taken the stress of debt away, and any time I have had to interact with them in the last few years they have been polite, professional and effective. Reviewed on: 6th May 2026

They just took a stressful moment and turned it in t...

They just took a stressful moment and turned it in to a positive. No one wants to be in debt but sometimes it sneaks up on you and it’s a panic but StepChange as there name suggests… Step in and Change your life. Thank you Reviewed on: 6th May 2026

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