Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Helpful advice

Really helpful to talk to didn’t make you feel small for asking for help Reviewed on: 27th May 2026

They have helped me enormously.

They have helped me enormously. Absolutely no judgement whatsoever on their part. The website is very easy to navigate and they’re always at the end of the line if needed. I would absolutely recommend them Reviewed on: 27th May 2026

I used to pay for a debt managment programme and now...

I used to pay for a debt managment programme and now I use that extra money to pay off my debt Reviewed on: 27th May 2026

Saved me from a world of hassle dealing with all sor...

Saved me from a world of hassle dealing with all sorts of creditors thank you Reviewed on: 27th May 2026

Stepchange for no worries

Stepchange have taken all the stress out of my debt worries Reviewed on: 27th May 2026

Stepchange was amazing, they helped with everything...

Stepchange was amazing, they helped with everything and made me feel like there was a way forward. They never judged but gave advice on what to do and they helped every step of the way. Reviewed on: 27th May 2026

Great approach,simple procedure to follow and all be...

Great approach,simple procedure to follow and all being agreed happened. Reviewed on: 27th May 2026

Lifesavers

They are lifesaver without them. I don’t know what I had done. They were there when I needed them thank you. Reviewed on: 27th May 2026

Approachable, helpful and non judgemental support

Step Change responded promptly to my application for help. The person who rang me to find out a bit more was friendly, helpful and non judgementally, it was such a relief when they dealt with the creditors setting up a payment plan which could be managed and reviewed online. Reviewed on: 27th May 2026

Very professional and non judgmental.

Very professional and non judgmental. Debts were becoming overwhelming and unmanageable, with the right advice and a step forward from myself, I’m now in control, with a reduced single payment per month to step change who then distribute payments to all my creditors, I’m a step closer to becoming debt free. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub