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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Reassuring and knowledgeable

Step Change are, thorough, patient and reassuring and they are helping me through a difficult few years! Don’t know what I would have done without them and I’m forever grateful to my colleague for recommending them to me...and grateful to StepChange for their services! Reviewed on: 23rd July 2021

Amazing customer service

Always resolved my issue. Great customer service. Great work keep it up. Reviewed on: 23rd July 2021

Life Saving

My life was turned upside down. I split from my husband I was doing 2 jobs but left one as it was affecting my health and not long after was made redundant from the other. I couldn’t find another job due to COVID-19 (lack of jobs). I didn’t know where to turn. I’m very independent and wanted to sort things out but I couldn’t see a way out. I contacted Stepchange for advice and they were brilliant. The staff were very supportive and helped me find a way to still sort out my finances but took away the mountain I knew I couldn’t climb. I can’t describe in enough words how much they have helped me. I now have another job. Low pay but I’m independent again and continue to live without stress thanks to their ongoing support. Reviewed on: 23rd July 2021

LIFESAVERS

I was drowning in debt, Stepchange has helped me organise my payments into manageable instalments. I was desperate, Stepchange changed my life. Thank you.. Reviewed on: 23rd July 2021

They was amazing and understanding to our circumstances

We used step change to assist us to clear our debts. They listened to our situation, suggested a route best for us, did all the leg work and understood when we had difficult times. Reviewed on: 23rd July 2021

Changed my life!

After becoming very anxious and scared about developing dept getting worse by the interest rates from creditors Step Change were very reassuring and created me a dmp that I could afford, they put an end to months of sleepless nights. Fantastic company. Reviewed on: 23rd July 2021

Very good svc takes pressure of u well done

Helped me to sort out my debts very good svc overall Reviewed on: 23rd July 2021

Always there for me

Never a problem when i am getting anxious always sort my problems out Reviewed on: 23rd July 2021

Stress free

Step change has taken away a huge amount of stress and worry from me I would recommend them to anyone Reviewed on: 23rd July 2021

Amazing help from Step Change

My experience with Step Change has been amazing from day 1. The staff there are really friendly and welcoming and make it hassle free to set up! Id advise anyone who is experiencing difficulties in debt to give them a try! Reviewed on: 23rd July 2021

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