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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

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4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

Stepchange can and will help....

The support and advice I received from Stepchange literally changed my life. Taking that first step to contact them was invaluable. They were patient and empathetic without judgement - I would highly recommend anyone struggling with debt management to contact Stepchange - dont be afraid.... Reviewed on: 1st May 2024

Great sevice friendly staff helpful in every way hel...

Great sevice friendly staff helpful in every way helped me do much now my life is st peace now they have sorted everything out and stopped them debts hassling me Reviewed on: 1st May 2024

I don’t know what I would have done with out out you...

I don’t know what I would have done with out out you have helped me so much I don’t no what to say your just the best Reviewed on: 1st May 2024

Well e found ourselves in difficult position.

Well e found ourselves in difficult position.Due to ill health our income had change lots.We had to live on credit cards, was crazy thing to do.We couldn't pay thr Big monthly payments.So turned to Step change to help us.Found them so helpful they spoke to our creditors offered them a monthly amount we could afford.one company has still continued to call but I just explain we paying what we can.Definetley reccomed anyone finding life hard speak to Stepchange Reviewed on: 1st May 2024

Great service genuinely looked after my interests

Great service genuinely looked after my interests Reviewed on: 1st May 2024

Stepchange have helped me immensely over the last co...

Stepchange have helped me immensely over the last couple of months. They've enabled me to get my life back on track after taking our loans help family. They've been clear about how they can, what's best for me and all the steps I need to take. Thanks Reviewed on: 1st May 2024

Great service

Great service & staff put you at ease explain the whole process & answers any questions if you are worried. Can't recommend enough Reviewed on: 1st May 2024

I was in a bit of a state 3 gils getting married in...

I was in a bit of a state 3 gils getting married in 4 years and then a separation to make things worse I lost my Jon and just had no were to turn thank goodness I picked up the courage to call step change for help I didn't expect the help and support I got it was outstanding they took care of every thing And I could relax it put my life back on track and I will always be thankful for that it's the better person who ask for help you can't keep ignoring the problem and think it will go out ring them you will feel far better for it x Reviewed on: 1st May 2024

We wouldn't have managed to get clear of debt withou...

We wouldn't have managed to get clear of debt without the help of stepchange.We were due creditors a lot of money and it took a long time but we finally managed with the help from stepchange to pay everything off Reviewed on: 1st May 2024

Best decision i have made in years

StepChange have changed my life. I was in a financial pickle a year ago and was starting to panic, but was recommended to SC by family. With their support vs my options, i set up my plan and i am now making real headway towards becoming debt free. Reviewed on: 1st May 2024

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