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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

A safety net for tumbling finances

I am happy with my experience of StepChange , and financial matters have been less than a disaster since their helpful assistance throughout the period of the plan. Reviewed on: 23rd July 2021

Stepchange provides a lifeline.

When I separated from my wife, I was forced to take all the family debt on my shoulders. Stepchange helped me manage this not insignificant debt. I will be forever grateful. Reviewed on: 23rd July 2021

Peace of mind

Excellent service and advice given, total peace of mind since joining StepChange,cannot fault them. Reviewed on: 23rd July 2021

Fantastic Help

Have really helped me through a difficult time Reviewed on: 23rd July 2021

Sunshine of my life

If it’s not for step change I would have died. Thanks so much. I am able to live a normal life Reviewed on: 23rd July 2021

Pressure release

I was under pressure with debt ( what it seemed never ending). I felt like I had no where to turn to due to being proud and was lucky to work up to early retirement ( due to injury) and was drowning in what I thought was a never ending problem Till I saw Stepchange and read about them I finally pluck up enough courage to phone them. They were not judgmental or harsh talking but made me settle down and I told them my problem ( debt) and soon I felt better just talking to them Eventually we got a plan and they put it into action telling me what it meant and how it worked I must say I feel much better now and not only they got me back on the road to normality but have backed me up and supported me and my wife and kept in touch They said I could get in touch when ever we need to which is very very reassuring I can’t thank them enough. Reviewed on: 23rd July 2021

At last I could sleep at nights.

I thought I was in a predicament that was impossible to get out of. Stepchange calmly and professionally guide me to a realistic, practical and manageable solution. Stepchange have since supported, encouraged and informed me throughout my implementation of the plan they arranged for me. At last I was able to sleep and my mental well-being improved exponentially. Reviewed on: 23rd July 2021

Helping me from hell

I was in a fair amount of debt. But with a phone call to Stepchange it put me at ease and showed that there is a way forward. A big thank you to all the team. Reviewed on: 23rd July 2021

Step Change really helped change our lives

Step change have been fantastic in helping my family and I through very difficult times. Advise help and information given by all staff who have dealt with our situation, have been really understanding, compassionate and most sympathetic, which really helps to lift you up and look ahead. The online support and advice has always been first class. Cannot thank you all enough. Reviewed on: 23rd July 2021

Invaluable Support! A great Organisation providing a crucial service!

A crucial service that developed a plan for me, enabling me to see a light at the end of the tunnel! I did not want to talk about my difficulties with family or friends as I didn't want to worry anyone and also felt bad about getting into that situation. I felt that there was no one that I could turn to and had many sleepless nights suffering from anxiety. It was such a relief to be able to talk to staff that were non-judgemental, sympathetic and so helpful in developing a repayment plan. I can't thank them enough! In my opinion they definitely deserve to win the Consumer Credit Awards 2021! Reviewed on: 23rd July 2021

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