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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Exceptional service

StepChange helped me through one of the lowest periods in my life and have continued to support me throughout. They provide professionalism ,guidance support experience and understanding they are a must when you feel you have no where to turn. Highly recommended! Reviewed on: 23rd July 2021

Fantastic throughout!

From the first contact with customer service to the website provision and options it couldn't be better. The staff are highly knowledgeable and professional. First class service and highly recommended Reviewed on: 23rd July 2021

job well done

I was in a bad predicament before these people offered their services . they had sorted my issues and put me on right track really quick and not a lot of hassle , cannot not say more A1 service then and still . Reviewed on: 23rd July 2021

Difficult Times Defeated

During a time of immense financial upset caused by matters beyond our control, Stepchange stepped in, advised and assisted. Can't thank them enough! Reviewed on: 23rd July 2021

A massive weight of my shoulders

I wish I had used them sooner, understanding & professional Reviewed on: 23rd July 2021

Step Change......There to begin your steps forward in life again

Wonderfully kind, professional and understanding people at step Change....The interactions I have had helped me to come to terms with my situation and gradually stop feeling a failure and start feeling hopeful again. Thank you so much, you doa very important and worthwhile job Reviewed on: 23rd July 2021

Stress free

Work out your incoming and outgoing, Stepchange does the rest Reviewed on: 23rd July 2021

very helpful

very helpful, friendly staff... they helped me a lot, psycologicaly as well. since I have got in touch nothing seemed to be impossible again. I am on my way to pay my debts off and don't use the credit cards any more. it feels much better now. Reviewed on: 23rd July 2021

Absolute life changer

I genuinely don’t know what I would’ve done without StepChange. Everything was very straightforward with no judgement and are always on hand to help with any queries/concerns. This charity has helped me to clear my debt and now I have a future to look forward to. Reviewed on: 23rd July 2021

Help when needed

I caint tell you how much you helped me...I didnt know what I was going to do I was at my wits end ..nothing was to much for them... Reviewed on: 23rd July 2021

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