Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

View other StepChange products

4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

I was going under with mounting debts.

I was going under with mounting debts. As a retiree I had no way of increasing my income and my savings had all been used up. I was in despair and was being threatened by creditors with legal action. I'm so glad I found StepChange Reviewed on: 1st May 2024

Step really helped me put all my debts into one mont...

Step really helped me put all my debts into one monthly affordable payment. Taken a lot of stress and worry off my mind. I can't recommend people to use there services enough. There always there to help anyone. Reviewed on: 1st May 2024

Outstanding Service

Whilst I was under severe pressure from creditors, StepChange literally stepped into supporting me by reassuring that I would be fine and not be bothered by the creditors. StepChange helped me budget my expenses and pay the creditors what I comfortably can pay. Overall, outstanding service. Every time I called them, they answered in good time and gave me valid information and useful advice. Reviewed on: 1st May 2024

StepChange changed me and my wife's life.

StepChange changed me and my wife's life. I went from depressed and very worried about our dire financial situation, to feeling like the weight was lifted from my shoulders. Their help and knowledge is absolutely amazing and we couldn't be happier. Reviewed on: 1st May 2024

Alive and kicking

One of my old friends hung himself in his garage, leaving his family behind, because he had gotten into debt. This shows the vital importance of the work which StepChange are engaged in. They save lives. Reviewed on: 1st May 2024

Step change helped me when nobody else could.

Step change helped me when nobody else could. They are an incredible organisation. Throughout all of the financial changes in my life, [having a baby etc]they have supported me every step of the way. Thier customer service is outstanding. I wish more companies were like them Reviewed on: 1st May 2024

Customer service is outstanding and they don’t make...

Customer service is outstanding and they don’t make judgement at all. Made me feel at ease, and took care of everything. Reviewed on: 1st May 2024

Prompt response.

Prompt response. Empathic and clear understanding of issues . Reviewed on: 1st May 2024

Drowning in debt to bossing it!

I’ve gone from utter panic when I got some debt letters during Covid, which built up and up to thousands, to bossing my finances. Reviewed on: 1st May 2024

Peace of mind..

Have been fantastic at helping me sort out my debts everyone is so helpful no matter who you speak to, I now have peace of mind without people hassling me for payments would recommend Stepchange to everyone Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.22 from 22 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub