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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Fantastic charity very professional and put you at e...

Fantastic charity very professional and put you at ease straight away I would thoroughly recommend them. If you're struggling with debt and are worried, please contact them and they will put your mind at rest and go through all of your options. Reviewed on: 1st May 2024

If you have any sort of debt - contact StepChange.

StepChange fought mum’s corner and arranged a debt management plan with a credit card company for a debt that wasn’t hers. It belonged to another card holder on the account. She has never been in debt and StepChange sorted the debt out with the company for a debt repayment plan. If you have any sort of debt which you need help with, please get in touch with StepChange - they are helpfu, non-judgemental and very approachable- they also know how best to help. Mum now has peace of mind with the plan StepChange put in place for her. Reviewed on: 1st May 2024

Step change is an amazing company.

Step change is an amazing company. We were constantly worried about money and debt was accumulating because of interest. Having a debt management program has saved our lives Reviewed on: 1st May 2024

This year I shall be debt free thanks to steps provi...

This year I shall be debt free thanks to steps providing help and support a lifeline xxc Reviewed on: 1st May 2024

My money management with Stepchange has been so easy...

My money management with Stepchange has been so easy the staff are very professional and make this process so simple Reviewed on: 1st May 2024

Staff at stepchange are very helpful and compassion

Staff at stepchange are very helpful and compassion Reviewed on: 1st May 2024

Great debt management service , stops the hassle and...

Great debt management service , stops the hassle and worry from owing credit card debt that has spiralled out of control (mostly because of their charges)! Reviewed on: 1st May 2024

Excellent service

Very professional service. They are very helpful. Reviewed on: 1st May 2024

Could be better

I am overall pleased with the help I have received with my debts. If an issue arises I am responsible for contacting my creditors which is challenging with anxiety issues so I would rather they offered this service. Reviewed on: 1st May 2024

Simple and easy to use.

Very easy to understand and access to my account is simple. Reviewed on: 1st May 2024

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