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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Outstanding

Excellent customer service all round. Helpful staff and ease of answering any queries Reviewed on: 23rd July 2021

Wonderful

They have helped me so much. I couldn’t see away out. But they sorted everything for me. They really talk you through everything and nothing to much bother. And my mind is at ease. Before the stress was unbelievable. Now I can see away forward. Thankyou Reviewed on: 23rd July 2021

Simply Amazing

They explain everything simply and clearly, they put you at ease and are there beside you every step of the way Reviewed on: 23rd July 2021

They've Got Your Back

StepChange gave us the breathing space we needed, to plan our recovery from our finanacial challenges. We were no longer worried about answering letters from creditors and StepChange helped us formulate a budget that allowed us to function on a daily basis, whilst reducing our overall debts to others. We cannot begin to tell anyone how grateful we have been, having their support and advice. Reviewed on: 23rd July 2021

Excellent advice

Always an excellent service and they are very Knowledgeable, you're put at ease and feel relaxed and feel the stress easing and lifting from Your shoulders and mind. Reviewed on: 23rd July 2021

Excellence

I was drowning in a situation I didn't know how to control nor afford The staff I have spoken to have all put me at ease and helped me regain control of my debt which I couldn't do on my own I can't say thank you enough to the team at Step change you have helped me so much and am no longer frightened of the phone ringing or the post being delivered Reviewed on: 23rd July 2021

easy

stepchange was very helpfull with my account Reviewed on: 23rd July 2021

Really helpful.

Helps to talk about debts and provide solutions to manage credit ors Reviewed on: 23rd July 2021

Changed my life

Set up all my debts in easy to manage payment Reviewed on: 23rd July 2021

Excellent Service

I could not have survived without the help of Step Change. They really make you feel better from the first phone call and have made my debt managable. Friendly staff who do not look down on you Reviewed on: 23rd July 2021

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