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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

My direct debit has been cancelled and I am very wor...

My direct debit has been cancelled and I am very worried Reviewed on: 1st May 2024

Great help in desperate times

Really help understanding and non judgemental Reviewed on: 1st May 2024

I have found the very helpful and my mind was reall...

I have found them very helpful and my mind was really eased when they sorted my debt plan for me. I only have roughly 11 months to go and I will be debt free. Reviewed on: 1st May 2024

A truly wonderful charity.

A wonderful charity, detailed and through advice that is tailored to meet your individual needs. Amazing customer service that goes above and beyond. I feel so supported by them and they have made everything so more more manageable. Reviewed on: 1st May 2024

These poeple have done so much for me .

These poeple have done so much for me . Reviewed on: 1st May 2024

calm, realxed and very professional.

calm, realxed and very professional... can't thank you enough Reviewed on: 1st May 2024

Pure angel's

At the start of our debt journey we were in absolute despair but things changed as soon as we picked up the phone and spoke to the very first advisor. She put our minds at rest straight away and gave us the strength and focus to begin our journey. Over the years all we have ever been is supported by all the staff we have been in contact with. They take away the shame and embarrassment of being in debt. I can never thank them enough. They saved my life. Reviewed on: 1st May 2024

Always great advise friendly to talk to great devise

Always great advise friendly to talk to great devise Reviewed on: 1st May 2024

Very helpfull people with no judgement.

Very helpfull people with no judgement. Reviewed on: 1st May 2024

Amazing service.

Amazing service. Great advice. All in layman’s terms. Clear and easy to deal with. Reviewed on: 1st May 2024

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