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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Lifesavers!

Absolutely amazing group of people. Got me out of a financial pickle (understatement) and helped me get back on my feet. Every single person I dealt with there went out of their way to help me. I’m now debt free, and would recommend them to anyone! Absolute stars! Reviewed on: 23rd July 2021

Extremely helpful team

Really friendly and helpful team. No judgement, just good advice and things sorted quickly. Wouldn't hesitate to recommend them to anyone needing help. Reviewed on: 23rd July 2021

Great service

Great service Friendly & professional Reviewed on: 23rd July 2021

Help in a very difficult time

Helped to sort out the problems and nasty letters, ease the stress and get back to good night's sleep Reviewed on: 23rd July 2021

Brilliant support

Staff always help and advise and reassure when you are worried Reviewed on: 23rd July 2021

Great company, understanding and efficient in getting you help where needed.

This company has really helped me so much. I was getting into debt and couldn't cope. After my first initial call with them I calmed down and have managed to put a plan in place to pay my debts leaving me headrace to concentrate on my little girl and not worry about debt. If you ever need debt advise/help, these are the guys to go to! Amazing job! Reviewed on: 23rd July 2021

And Relax

Great company so easy to contact and easy to speak to ,what ever your finance worries they have a solution to help you be debt free with out stress . Reviewed on: 23rd July 2021

Excellent service, quick replies

Very good response to all emails I send and StepChange have helped me greatly with my financial problems. Reviewed on: 23rd July 2021

Excellent. Helped me so much.

From the start of my plan i have had more peace of mind. Customer service is excellent. They reassure you every step of the way. Nothing is too much trouble. Would highly recommend if your in trouble with finances. My mental health has improved and I know if I have any issues all I need to do is call them. They will help anyway they can with plenty of reassurance. Very happy customer. Reviewed on: 23rd July 2021

caring informative and excellent service

staff who care and make me feel at ease with no issues is too much trouble to address Reviewed on: 23rd July 2021

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