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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Help my Debt through nearly ten years with change life.

My experience with Step Change is get a tailored action plan to help me tackle debt- use the service free online today. Free advice and practical solutions to help get my finances. Reviewed on: 12th August 2022

Able to breathe again

I suffer from bipolar so my debt was occurred due to this.it spiralled out of control. It got so bleak that I didn’t know where to turn . I heard about stepchange from one of my creditors and that one phone call changed my life . I can’t thank them enough for everything they have done to set the ball in motion , setting up affordable realistic payment plans where I have more than £10 a week for essential things like bills & food . The best part is they are friendly , non judgmental and at the end of the phone whenever you need them . They truly saved me . Reviewed on: 12th August 2022

Free, non-judgemental help and support

StepChange provide free, non-judgemental help - they have been my saviours. I don’t know what I would have done without them. Reviewed on: 12th August 2022

Brilliant! They have helped me sleep well again at night instead of laying awake worrying!

So pleased I found stepchange, I’m so much happier now, less anxious and relieved that my debts are going in the right direction…. Reducing!! Brilliant in every wsy Reviewed on: 12th August 2022

Step change is a life saver

Contacted step change when I had lots of debt and arrears to pay. They helped me in budgeting my finances and also sign post me to further support. Reviewed on: 12th August 2022

Life changing

The people at Stepchange are extremely helpful and respectful in what was a horrible time for me last year. I had spent months worrying and struggling with my debt I couldn’t see a way out. Someone told me about Stepchange. I had to pluck up courage to ring so happy I did. They helped with my debt and I’m paying it back at a rate I can afford. It really has changed my life and I can’t recommend them enough. Reviewed on: 12th August 2022

Life line

As my title says step change has been a life saver took all that worry away I know I won't be debt free for a few years but he ho I know it is getting paid and they is someone there if I ever problem.I would just like to say thank you Reviewed on: 12th August 2022

I can breathe again now

It as taken all the pressure away no phone calls no letters just an affordable payment every month Reviewed on: 12th August 2022

Amazing friendly supportive

I have nothing but praise , the team at Step change have supported me 100% non judgemental kind and knowledgeable! They have reassured me and guided me and helped me take the weight off my shoulders ! Reviewed on: 12th August 2022

Excellent

I went to step change as I was drowning and needed some professional help. They were fantastic Reviewed on: 12th August 2022

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