Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

View other StepChange products

4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful staff

Helped me sort out my debts easily and keep in contact so I don't feel alone. Reviewed on: 12th August 2022

Saved My Mental Health

My mental illness caused me a lot of problems with my finances. Step Change were brilliant at breaking the points down and explaining how and what could be done to become financially secure and stable again. They have been there during the difficult times and always offered advice when needed. Plus I have not had a single bad experience with the people and staff I speak to. They are always patient. Always polite. And always available. Reviewed on: 12th August 2022

Saved my life

I did not know what to do. I was told about Step change.At first I was ashamed I had let my self get to the stage I had. I plucked up the courage ring and they did not judge me, but helped me so much. Reviewed on: 12th August 2022

Friendly

A great understanding organisation, helpful and explains well, also prompt. Reviewed on: 12th August 2022

real help when you need it

really helped us manage ouir debts Reviewed on: 12th August 2022

Made life liveable again

Step change took control of my finances after a long period of depression where my finances spiralled out of control. There help and understanding gave me back my self confidence to move forward with my life. Reviewed on: 12th August 2022

Help when I needed it

I was drowning in debt and after a bogus phone call from someone who said they could help me I contacted Stepchange. I am so glad I did because their help and advice has really helped. The person who handled my call 2 years ago was non-judgemental, listened to my story and pointed me to the right help. I honestly don't know how I would have managed without the help and advice from Stepchange. Thank you so much Reviewed on: 12th August 2022

Great Company

Stepchange have beenBrilliant,helping me clear my Debt,always there if I needed any,advice or Help. Reviewed on: 12th August 2022

Priceless support and life changing debt managemengt

Without the help I have recieved from StepChange my life would not be worth living. Finally I can see a way out of a total living hell. I owe my life to StepChange and the support and help they have given me Reviewed on: 12th August 2022

Life management

They helped me have a life again Reviewed on: 12th August 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt advice
from My Debt Plan 4.81 from 377 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub