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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Wonderfull

Been wonderfull in helping me get on top of my debt . Reviewed on: 27th May 2026

Very good I don't know what I would have done with o...

Very good I don't know what I would have done with out them Reviewed on: 27th May 2026

Great company

They delt with my issue swiftly put me on the correct course to help my debt problems Reviewed on: 27th May 2026

i am now on the road to be dedt free...

i am now on the road to be dedt free next year Reviewed on: 27th May 2026

Step change changed my life.

Step change changed my life. I no longer worry about having to pay my bills. I can pay my debt off without having to choose between them and food! Reviewed on: 27th May 2026

Step change were so helpful at a very stressful time...

Step change were so helpful at a very stressful time they made things easy to follow and offered support through the process Reviewed on: 27th May 2026

Stepchange came to my rescue

After a bereavement I was left seriously in debt and felt frightened and isolated . I was advised to contact Stepchange who were kind and non judgemental and made me deem confident again Reviewed on: 27th May 2026

A stress free solution for debt.

Easy to deal with, excellent service all round. A stress free solution for debt. Reviewed on: 27th May 2026

Very helpful and attentive agents, explaining how ev...

Very helpful and attentive agents, explaining how everything works and more importantly putting my mind at ease Reviewed on: 27th May 2026

Everyone on the team are very helpful and put your m...

Everyone on the team are very helpful and put your mind at ease and give you the best advise possible to put your mind at ease. Once everything was in place it put your mind at ease and they keep in touch all the time at regular intervals and making sure that you can afford to pay the debts off comfortably. Reviewed on: 27th May 2026

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