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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16546 reviews)

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4.95

Based on 16,546 reviews, last reviewed 9th May 2026

88050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Glad we made the right decision to use StepChange We have used StepChange's service for a few years now and have always found them to be very helpful. Whenever we have to update our budget and we're n... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16546)

Stepchange are the best help ever

Stepchange have given the opportunity to ‘get out house in order’ we are OAPs and since retiring our income was not good so needed guidance and help to get back on the road to recovery from our long term debts. We had three credit cards, huge overdraft and overdue bills and Stepchange showed us the way and spoke to our debtors. We now have an affordable way to repay everyone and feel grateful. We now can manage our budget with care and due attention not to get into this mess ever again! No credit cards or overdraft. Thankbyou Stepchange. Reviewed on: 6th May 2026

Stress-free way of clearing debt

Made clearing debt just so much easier and stress free. The anxiety of talking to creditors was wiped away and taken on by themselves. Reviewed on: 6th May 2026

I new start with Stepchange

I was struggling every month juggling bills and always worrying about how I would be able to afford all my payments. I looked how to try and reduce my monthly outgoings and found Stepchange online. The online process was so easy to do and at the end of it my monthly outgoings were massively reduced. Stepchange contact all your creditors for you and it was not stressful at all. Reviewed on: 6th May 2026

Debt advice

Help me didn’t judge my situation and their advice was very good for me and put my mind and some of the worry ease I would highly recommend step change for debt advice and don’t be afraid to ask Usk Reviewed on: 6th May 2026

Get yourself started.

The worst thing about using Stepchange is picking up the phone. Once you're on the phone and talking through everything with someone who’s listening, nonjudgmental, and genuinely helpful, mere weeks later you’re paying back, and finally able to breathe. If you’re in financial trouble, keep panicking, and can’t see a way out, get on the phone. Reviewed on: 6th May 2026

Can’t recommend them enough. Top team!

After getting myself in to a ridiculous amount of debt, I knew I had to do something. I googled Stepchange after seeing them as a free advice service. I filled out the income and expenditure form and sent it off. They worked out what I could comfortably pay and were non-judgmental. I now receive no calls from any of my creditors, just occasional letters, which have to be issued as standard to satisfy FCA rules. All in all, they have taken the stress out of everything and I can’t thank them enough for their help in getting me back in to a good place. Reviewed on: 6th May 2026

Excellent communication and outcome.

Excellent communication and outcome. Removed worry and debt collection problems. Stopped interest building up and advised on the amount of monthly payment to make without it becoming a burden. I would recommend anyone with debt problems to contact Step Change. They do not judge, and are an immediate help. Reviewed on: 6th May 2026

There when you really need them

Stepchange have been amazing, they have helped me to get control of things have have supported me through every step. They are quick to respond to messages and answer any concerns or questions you may have. They also NEVER make you feel ashamed and just want to help you get back on your feet! Reviewed on: 6th May 2026

Great to deal with listen your needs give the right...

Great to deal with listen your needs give the right results Reviewed on: 6th May 2026

StepChange helped me to sort my finances and life ou...

StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post anymore Reviewed on: 6th May 2026

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