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StepChange: Debt advice reviews

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4.95
Based on 16,548 reviews, last reviewed 9th May 2026
88150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Sigh of relief to be with StepChange Sigh of relief to be with StepChange Reviewed on: 9th May 2026
Aqil Minhas's avatar
Aqil Minhas

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16548)

Great to deal with listen your needs give the right...

5
Great to deal with listen your needs give the right results Reviewed on: 6th May 2026
Wcobretti W's avatar
Wcobretti W

StepChange helped me to sort my finances and life ou...

1
StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post anymore Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain

wish I’d contacted them sooner

5
Excellent service and wish I’d contacted them sooner Reviewed on: 6th May 2026
Margaret's avatar
Margaret

Great experience with step change, really helped me...

5
Great experience with step change, really helped me out of a very difficult situation and allowed me to sleep at night , easy to see how my debt was going down each month and was able to budget my finances in an affordable way .Step change handled every thing for me in a kind and sympathetic manner .It has helped me become debt free over time .Excellent thankyou so much .I highly recommend them if you are struggling. Reviewed on: 6th May 2026
in control's avatar
in control

I was really worrying about debt, I advised to c...

5
I was really worrying about debt, I was advised to contact step change for support and guidance. The best thing I ever did. A payment was set after bills etc was taken and this has been my life saver. I have just a year left of payments, and then im debt free thats a great feeling Reviewed on: 6th May 2026
Natasha L's avatar
Natasha L

Stepchange have provided lifechanging support to me,...

5
Stepchange have provided lifechanging support to me, unfortunately a victim of highly complex circumstances that I felt alone in managing. I was kindly signposted to them by my creditors and Stepchange immediately stepped in with kind, professional and lifechanging support that has changed my life. I feel for the first time there is a way forward with my life and I don't have words to express my gratitude to both my creditors and to Stepchange for the lifechanging help, understanding and support. Reviewed on: 6th May 2026
N A's avatar
N A

Good to deal with

5
Very easy on line process and easy to contact for help and assistance. The online tools are great and make things easy to understand. Reviewed on: 6th May 2026
Ian R's avatar
Ian R

Peace of mind

5
Peace of mind over my debt made easier by StepChange Pleasent to deal with. Given different options to help clear debt. Reviewed on: 6th May 2026
Jenny Duffy 's avatar
Jenny Duffy

Amazing company.

5
Amazing company. Helped me in my hour of need. Reviewed on: 6th May 2026
Jack's avatar
Jack

Excellent organisation who support you every step of...

5
Excellent organisation who support you every step of the way Reviewed on: 6th May 2026
Daniel's avatar
Daniel

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