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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Lifesaver!

Stepchange will take the fear, worry and misery away and help you solve your financial stresses in an affordable manner tailored to your made to what you are able to afford. Don’t hesitate - this is something which can easily be solved. No judgement just practical help which will help you get back on track :) Reviewed on: 27th May 2026

Stepchange has been life saver to me so discreet wit...

Stepchange has been life saver to me so discreet with my finances. Can sleep at night thank you Reviewed on: 27th May 2026

Absolute life savers.

Absolute life savers. Never judgemental. I was 2 months away from clearing my debt and Covid happened. My industry was almost decimated by this. My debts built back up to survive. Then I had to start a DRP all over again. The people on the phone were just brilliant. on a slightly separate issue. Billionaires should not exist. Reviewed on: 27th May 2026

Excellent service

Never had any problem Always approachable.. fast and efficient replies to any queries Reviewed on: 27th May 2026

Always a helpful friendly person to speak to

Always a helpful friendly person to speak to Reviewed on: 27th May 2026

They were super helpful, made me feel at ease at suc...

They were super helpful, made me feel at ease at such a stressful time. Guidance was straight forward and always there to support when needed. Management is great and I fully understand where I stand with my debts Reviewed on: 27th May 2026

Best help advisory

I cannot fault all the help I received from step change if I was ever ever to come into extra money I would give to this cause of this charity that help helped me in so many ways myself and my daughter I will forever be eternally grateful. I think I have a few more years left to pay off my debts and then I will be debt free. Reviewed on: 27th May 2026

Life goes on.

I needed to do something fairly quickly to try and clear my outstanding debts. The answer was clearly STEPCHANGE. My debts are now nearly coming to an end. Just need to carry out a yearly review. Thank you STEPCHANGE. It is a big weight off one's shoulders. Reviewed on: 27th May 2026

Step change really helped me during a very difficult...

Step change really helped me during a very difficult financial time. Debts and overdue notices were arriving rapidly, and they helped me get everything organised and manageable. They arranged affordable monthly payments that allowed me to gradually clear everything. I would like to wholeheartedly thank them for all the support and guidance they gave me during such a stressful period. It truly made a huge difference in my life. Reviewed on: 27th May 2026

Helpful, friendly staff. Peace of mind. Stress free

Helpful, friendly staff. All my questions were answered. Felt so relieved after as it was so easy and stress free to set up. Reviewed on: 27th May 2026

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