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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16552 reviews)

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4.95

Based on 16,552 reviews, last reviewed 9th May 2026

88350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They absolutely changed my life Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour to... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16552)

Good to deal with

Very easy on line process and easy to contact for help and assistance. The online tools are great and make things easy to understand. Reviewed on: 6th May 2026

Peace of mind

Peace of mind over my debt made easier by StepChange Pleasent to deal with. Given different options to help clear debt. Reviewed on: 6th May 2026

Amazing company.

Amazing company. Helped me in my hour of need. Reviewed on: 6th May 2026

Excellent organisation who support you every step of...

Excellent organisation who support you every step of the way Reviewed on: 6th May 2026

Excellent service

Easy to deal with and they don't judge you Reviewed on: 6th May 2026

Found lady very patient and understanding

Found lady very patient and understanding Reviewed on: 6th May 2026

Helpful advice and support throughout the whole proc...

Helpful advice and support throughout the whole process. Need to keep in mind that for a phone call, sometimes they're unavailable or have long waiting times due to high demand. Reviewed on: 6th May 2026

Step Change came through for me when all hope was lost!

Step Change came through for me when all hope was lost! I'm so grateful their Debt Management Plan was able to consolidate everything to one payment. I only need to deal with step change and not numerous insensitive creditors Reviewed on: 6th May 2026

Step change sorted my life out when I had no where t...

Step change sorted my life out when I had no where to turn made my dept more affordable real good service would recommend stepchange to anyone in trouble with dept Reviewed on: 6th May 2026

keep things organised....

Reliable updaters and annual review keep things organised. Reviewed on: 6th May 2026

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