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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

THANK YOU STEPCHANGE

Step change have been there when I needed help. Have been paying off a debt for the past 14 years and can now say i'm debt free. Kind, friendly and very helpful support personnel, I can't thank them eneough. Reviewed on: 27th May 2026

Helpful advice & good service sorting budget over th...

Helpful advice & good service sorting budget over the phone was made less stressful Reviewed on: 27th May 2026

A very valuable service who has helped me so much ..

I don’t know where I would be without your help , support and advice .. you provide an amazing service and help so many people who would really struggle without your advice and help . Reviewed on: 27th May 2026

I was in debt and found it difficult and stressful t...

I was in debt and found it difficult and stressful to deal with the debtors, yet Stepchange helped me just do that. They helped me with the budget and starting paying back what I can afford. Reviewed on: 27th May 2026

Brilliant, helpful organisation.

I found myself in a very difficult situation, and I felt hopeless. The advisor at StepChange was absolutely brilliant, very professional but caring, and helped me immensely sort my debts out into a manageable monthly payment, and the fact they contact the companies for you is so helpful in managing a very stressful and frankly an embarrassing situation. It was potentially life saving for me, and saved me from further mental health issues. I cannot recommend StepChange enough. Reviewed on: 27th May 2026

Have always been very helpful and explained things a...

Have always been very helpful and explained things at great length making it clear to understand everything. Reviewed on: 27th May 2026

Telephone query bout my review

I've just done my review & needed to speak with someone. Their expertise & knowledge was 100 per cent. Kelly helped me in no time at all & was very professional throughout my call. Reviewed on: 27th May 2026

Iva help

Brilliant and very helpful answer calls very quickly and always polite given loads of options to suit your needs would highly recommend to anyone in same position Reviewed on: 27th May 2026

I went to Stepchange at an extremely difficult time...

I went to Stepchange at an extremely difficult time in my life and they literally saved me. The sympathetic and experienced advisers guided me through what could have been a very complicated process and are now helping me seek light at the end of a very long and dark tunnel. My only comment is that it takes an age to get through but that shows how many people are likewise benefitting from their guidance. Reviewed on: 27th May 2026

A great service

Always ready to offer help when need it. A great service. Reviewed on: 27th May 2026

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