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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16560 reviews)

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4.95

Based on 16,560 reviews, last reviewed 9th May 2026

88700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good service and I will be recommending for all pers... Good service and I will be recommending for all person who need it Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16560)

Hats off to the societal benefit ....

We were really struggling & juggling with mounting financial costs of our maxed out credit cards and we felt we were trapped in a vicious capitalist cycle in which we were barely paying off ever increasing interest cost while the principle amounts remained the same. StepChange offered nothing less than a fresh air of new life for us. It significantly improved our finances but more importantly our mental wellbeing and mutual relationship. Hats off to the societal benefit which Stepchange provide. Reviewed on: 6th May 2026

best thing i ever did

i was in debt and drowning in trying to deal with quite toxic and unsympathetic creditors. they helped deal with all of this and i no long feel stressed Reviewed on: 6th May 2026

Step Change are an amazing organisation

Having been the victim of a sophisticated scam and lost large amounts of money, I turned to Step Change who from the outset were absolutely fantastic. I can't recommend them enough. All the staff were extremely sympathetic and were a life line in order for me to get my finances back in order. Reviewed on: 6th May 2026

I can finally breathe again

I had built up lots of credit card debt and a car loan and I was really struggling to make ends meet as a single mum. I now feel in control and happy to be getting myself out of debt. Reviewed on: 6th May 2026

help to change

I have been struggling with my debts and StepChange was able to help and advise on how to get around it, I found them helpful and caring over the phone Reviewed on: 6th May 2026

A massive relief

It took a few weeks to set up, but now it's up and running, it's a great relief. My debt payments have halved and I can now pay my other bills. Reviewed on: 6th May 2026

had overpayment of tax credits was worried sick..

had overpayment of tax credits was worried sick as couldnt pay it back contacted step change who helped me with monthly payments as was on low pension and overpayments was from years before and never missed a payment to them since they set it up Reviewed on: 6th May 2026

Lovely people.

Lovely people. Reviewed on: 6th May 2026

Stepchange changed my life.

Stepchange changed my life. Financially I would have been ruined had it not been for them helping. Reviewed on: 6th May 2026

Very Impressed .

Very Impressed with communications. On line application allowed me to complete on own and reduce need to be on the phone for ages. A responsive turnaround to get debt management plan in place. Reviewed on: 6th May 2026

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