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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Experienced and well trained staff.

Experienced and well trained staff. Advice is always based on your circumstances and what you can afford. Professional and polite. Reviewed on: 27th May 2026

Stepchange are absolutely fantastic.

Stepchange are absolutely fantastic. Such understanding staff and just take all the weight off your shoulders. If ever you get into financial difficulty then get in touch with stepchange. They totally understand and never ever make you feel shameful. Reviewed on: 27th May 2026

Extremely professional organisation which help peopl...

Extremely professional organisation which help people who have begun to drown in debt. I honestly couldn’t recommend them enough. Very knowledgeable and understanding of a persons needs and always deals with queries promptly. Reviewed on: 27th May 2026

Step Change are the best!

Step Change have helped us out with our very stressful money issues. They made the process very straightforward and simple to navigate. I would recommend them 100 percent Reviewed on: 27th May 2026

Stepchange really helped me financially, it was so q...

Stepchange really helped me financially, it was so quick to do online and set up a dmp to help me get back on track with my debts Reviewed on: 27th May 2026

Sensitive and without Judgement

I have been with them for some years now and also introduced a friend to them too. They have always been respectful and handled anything sensitively and without judgement. They make sure that I have understood what has been imparted and take the time to answer any questions I may have. Reviewed on: 27th May 2026

I was very confused when the so call modelling agenc...

I was very confused when the so call modelling agency scammed me my life turned upside down but stepchange come to my rescue and they make my life better not to worry too much Reviewed on: 27th May 2026

great experience really helped me sort my debts and...

great experience really helped me sort my debts and eased the pressure Reviewed on: 27th May 2026

Supportive

Supportive have good knowledge listen and give appropriate advice Reviewed on: 27th May 2026

Thankful.

Step change have helped me take the pressure off since my diagnosis.,They have really helped me. Reviewed on: 27th May 2026

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