Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

View other StepChange products

4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Sleep well.

Put my mind at rest straight away all those sleepless nights gone . No more not answering calls or letters unopened .there knowledge and experience is so good Reviewed on: 27th May 2026

I really appreciate the way you are helping the most...

I really appreciate the way you are helping the most needed people in the community I would like to to say thank you soo much and pray for you to be able to have more successful work for the needed people. Kind regards Reviewed on: 27th May 2026

Really got me back on track and can sleep a...

Really got me back on track and can sleep a lot better Reviewed on: 27th May 2026

Ihave been with StepChange for a few years now and...

I have been with StepChange for a few years now and they are just as helpful now as they were in the beginning. Everyone makes me feel like I can trust them, no matter what comes up in our conversation and they always find a solution to my problems.. I'm so happy I went to them for advice when I was struggling. Thank you Reviewed on: 27th May 2026

I was at my wits end with worry about my debts.

I was at my wits end with worry about my debts. I contacted Stepchange and they really helped put my mind at rest. We agreed a manageable repayment towards my debts and I have been worry free ever since Reviewed on: 27th May 2026

Great people who know what they’re doing,been in deb...

Great people who know what they’re doing,been in debt is frightening but they put you at ease straight away because you made the right decision to contact them Reviewed on: 27th May 2026

Always helpful and friendly only problem was really...

Always helpful and friendly only problem was really hard to speak to someone on phone Reviewed on: 27th May 2026

Always there to listen and give advice.

Always there to listen and give advice. Will help in anyway they can. Reviewed on: 27th May 2026

I found myself at Wits End trying to keep up with pa...

I found myself at Wits End trying to keep up with payments I could no longer maintain. After consulting with StepChange, they took control of my situation and guided me to a monthly payment that was comfortable. They spoke to my creditors and have been extremely helpful were extremely understanding when I had an accident and was unable pay my monthly payment for a while. They those payments have now resumed and I feel like a new man. No stress, no sleepless night and well in the road to clearing the slate. My credit rating is also improving. Reviewed on: 27th May 2026

Thanks Stepchange!!

Myself and my partner have been with Step change for a few years now and they always go above and beyond when I have contacted them. They have never judged. The whole process from the start has been extremely good and explaining everything. Thank you Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt advice
from National Debtline 4.40 from 68 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub