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StepChange: Debt advice reviews

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4.95
Based on 16,562 reviews, last reviewed 9th May 2026
88800% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026
Denise Alder's avatar
Denise Alder

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16562)

Stepchange changed my life.

5
Stepchange changed my life. Financially I would have been ruined had it not been for them helping. Reviewed on: 6th May 2026
Seha's avatar
Seha

Very Impressed .

5
Very Impressed with communications. On line application allowed me to complete on own and reduce need to be on the phone for ages. A responsive turnaround to get debt management plan in place. Reviewed on: 6th May 2026
Carl H's avatar
Carl H

At last a way out

5
Spent years servicing a recycling debt , got to the point where all my wages went on bills and had to put all the months next month’s living expenses on credit cards ( circa £1000 a month , I had never misses any payments and my credit score was 999, The stark realisation came , as it simply could not carry on , Phoned step change who helped me enormously I my payments are now 20% of what they were , and can now actually start do live a little Reviewed on: 6th May 2026
Brian W's avatar
Brian W

They are very helpful with helping you to plan a rep...

5
They are very helpful with helping you to plan a repayment plan which suits you. They do not judge and their advice is helpful. Reviewed on: 6th May 2026
Donna Tooke's avatar
Donna Tooke

Highly recommend

5
I was really struggling and my mental health was impacted. Step change have been amazing, paitentant and took alot of my anxiety away Reviewed on: 6th May 2026
Rach's avatar
Rach

Step change is very good to advice what to do do and...

5
Step change is very good to advice what to do do and whenever I contact them they're very helpful with all my questions and they're always there for you I would recommend to anyone who wants a debt free advice Reviewed on: 6th May 2026
Hamida G's avatar
Hamida G

Professional Company

5
Professional Company but very caring Reviewed on: 6th May 2026
Grant M's avatar
Grant M

Step change has been life changing.

5
Step change has been life changing. I was drowning in what felt like a sea of debt with no way out. I am now 18 months into my Debt Plan, which is steadily reducing, I have my life back, and feel totally supported by Strp Change Reviewed on: 6th May 2026
Jackie Querney's avatar
Jackie Querney

They're helpful for people like us to briefed.

5
They're helpful for people like us to briefed. Keep it up Reviewed on: 6th May 2026
Alfred M's avatar
Alfred M

Friendly, discreet professional service.

5
Friendly, discreet professional service. Reviewed on: 6th May 2026
Anne Nichol's avatar
Anne Nichol

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