Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

View other StepChange products

4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Massive help from StepChange

Massive help from StepChange, appreciate all the calmness they bring to the very desperate situation Thanks a lot StepChange Team. Reviewed on: 27th May 2026

I was terrified of addressing my debt problem.

I was terrified of addressing my debt problem. I had a comparitively small debt but it was breaking me. Step change literally stepped in and really helped me manage my debt. I did get a little confuses about some of the online information required but a phone call sorted that out brilliantly. Reviewed on: 27th May 2026

Excellence service

Excellence service and listen carefully to your issues Reviewed on: 27th May 2026

Excellent advice/ Communication/ Support and Underst...

Excellent advice/ Communication/ Support and Understanding without Negative Thoughts and Non judgement. Truly helpful. Reviewed on: 27th May 2026

Very helpful, polite and understanding

Very helpful, polite and understanding Reviewed on: 27th May 2026

Brilliant, changed my life forever

Brilliant, changed my life forever Reviewed on: 27th May 2026

a great help in trying times

a great help in trying times and always easy to talk to Reviewed on: 27th May 2026

Very easy to deal with and helped me sort my debts e...

Very easy to deal with and helped me sort my debts easily Reviewed on: 27th May 2026

Extremely helpful and understanding throughout.

Extremely helpful and understanding throughout. I should have turned to them sooner as they have turned my life around. Reviewed on: 27th May 2026

Totally Supported

I was in full time employment of 35 years plus, Covid happened and affected my health to a point of having to retire due to ill health! This suddenness put me in financial difficulties which was stressful and worrying! A colleague told me about STEPCHANGE and I was actually embarrassed to ask for help BUT I put that to one side as I had to think more positively as I needed financial support! STEPCHANGE has made a massive impact on giving creditors my information of financial difficulties of what I could afford or not afford, they directed myself of what to do and what not to do! Creditors stayed at bay as they were aware of my situation! I paid my mortgage and utilities, anything after that was assessed as to if I had the means to pay a small amount or not! It was keeping a roof over my head and it was a great weight lifted knowing that I was supported by STEPCHANGE financial advisors….who took on board your initial information, offered support areas and showed empathy! STEPCHANGE monitor and review yearly if not before with any changes, with how much you can afford to pay back creditors monthly! A great thanks to them as a team, totally de-stressed a situation where I would not have known how to get help! Professional & Approachable in giving assistance & advice! 100% would direct family/friends /colleagues who needed help and in financial difficulties to STEPCHANGE! Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub