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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16542 reviews)

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4.95

Based on 16,542 reviews, last reviewed 9th May 2026

87850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Extraordinarily helpful team and non judgemental Extraordinarily helpful team and non judgemental Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16542)

Peace of mind

Since I first rung Step Change up they are 100% reliable. They give you as much advice as possible. Their first thoughts is the Customer every member of staff that I’ve ever been in contact with has the same attitude incredibly friendly helpful reliable and very knowledgeable. I do not know what I would’ve done without them. What a fantastic team and a fantastic company. Please do trust them. Reviewed on: 6th May 2026

A great experience with ’Stepchange’.

We have had great experiences with’Stepchange’, they have helped us immensely with our finances and we believe making our lives much less stressful, thank you Stepchange. Best wishes, Mark & Patricia Robinson. Reviewed on: 6th May 2026

Great company with customer care

After losing my husband my bank advised me to seek help from Stepchange. They talked me through my financial situation and I have never looked back. Total peace of mind. What would I have done without them. Probably sunk into depression... Reviewed on: 6th May 2026

Stepchange is the very best organisation in the coun...

Stepchange is the very best organisation in the country. They are kind, superb communicators, and make you feel relaxed when all around you seems to be fallin apart. They are simply brilliant. Reviewed on: 6th May 2026

I spoke to a lovely lady as I get very anxious talki...

I spoke to a lovely lady as I get very anxious talking on phone and sorting things out and she talked me all tha way and got it done Reviewed on: 6th May 2026

Excellent Service

I have nothing but high praise for Stepchange ,they have help take away the stress and anxiety i was going through with debt worry ,they have been caring and understanding and their staff are proffessional and very friendly and have put me at ease with my worry ,thank yot so much to Stepchange Reviewed on: 6th May 2026

Stepchange are the best help ever

Stepchange have given the opportunity to ‘get out house in order’ we are OAPs and since retiring our income was not good so needed guidance and help to get back on the road to recovery from our long term debts. We had three credit cards, huge overdraft and overdue bills and Stepchange showed us the way and spoke to our debtors. We now have an affordable way to repay everyone and feel grateful. We now can manage our budget with care and due attention not to get into this mess ever again! No credit cards or overdraft. Thankbyou Stepchange. Reviewed on: 6th May 2026

Stress-free way of clearing debt

Made clearing debt just so much easier and stress free. The anxiety of talking to creditors was wiped away and taken on by themselves. Reviewed on: 6th May 2026

I new start with Stepchange

I was struggling every month juggling bills and always worrying about how I would be able to afford all my payments. I looked how to try and reduce my monthly outgoings and found Stepchange online. The online process was so easy to do and at the end of it my monthly outgoings were massively reduced. Stepchange contact all your creditors for you and it was not stressful at all. Reviewed on: 6th May 2026

Debt advice

Help me didn’t judge my situation and their advice was very good for me and put my mind and some of the worry ease I would highly recommend step change for debt advice and don’t be afraid to ask Usk Reviewed on: 6th May 2026

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