Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (14717)

Stepchange are the best

5
Stepchange has really helped me they have been really professional and the customer service is excellent 10/10 Reviewed on: 23rd July 2021
steveroberts's avatar
steveroberts

Easy to deal with

5
Always been good listeners, easy to change when budgets fluctuate Reviewed on: 23rd July 2021
chrismxnows@gmail.com's avatar
[email protected]

Been very helpful and friendly about everything

5
They helped me out in a very difficult time and was very patient with me as I was feeling down about it all Reviewed on: 23rd July 2021
Wendy's avatar
Wendy

Saved my life

5
I was in. A dark hole and was struggling with day to day life but step change has helped me big time Reviewed on: 23rd July 2021
Karl Clarke's avatar
Karl Clarke

DMP

4
Really good in sorting finances out. Reviewed on: 23rd July 2021
Lou Tinker's avatar
Lou Tinker

Life saviours

5
Helped us at a time when we didn’t know which way to turn. Amazing company. Reviewed on: 23rd July 2021
F4 Freeman's avatar
F4 Freeman

Helpful & empathetic

5
Always happy to help & advise never felt judged Reviewed on: 23rd July 2021
j.malkin@hotmail.co.uk's avatar
[email protected]

Very kind and helpful non judgemental company

5
I have nothing but praise for the good work that they do in helping you through a difficult time relieving pressure off you and helping you to take control of your debts Reviewed on: 23rd July 2021
Linda Brownhill's avatar
Linda Brownhill

Changed my life

5
Helped me get back on my feet with no judgements or guilt and make me feel in control Reviewed on: 23rd July 2021
Louise Kenny's avatar
Louise Kenny

Changed my life

5
Best debt charity. I've been with them for nearly two years and cannot be more grateful. Wish I'd found them earlier. Highly recommend to anyone who's struggling with debt and lost or losing hope. Reviewed on: 23rd July 2021
Annika Holm's avatar
Annika Holm

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill