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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16826 reviews)

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4.95

Based on 16,826 reviews, last reviewed 20th May 2026

101500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was getting to the stage I was asking if my debt... It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way ou... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16826)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Friendly, efficient, non-judgemental.

Excellent, quick, professional service. Understood my situation immediately,made the right recommendation, completed the process quickly and easily. Reviewed on: 28th July 2022

Step Change Compassionate and Helpful

The Step Change Charity do a fantastic job in supporting those most in need. Their help and guidance during my debt problems has been exceptional. I appreciate all the support I have been given over the last 2 years. Reviewed on: 28th July 2022

Good People

I found them very helpful and kind people Reviewed on: 28th July 2022

Best decision I ever made

The non-judgmental way in which the staff dealt with my enquiry and the help they gave me meant that a weight was lifted off my shoulders straight away. I no longer worry about receiving letters from debtors and know that my monthly payments are fair and affordable. Reviewed on: 28th July 2022

Life Savers

A health condition forced my work hours to drop, I had debt which was about to get out of control, I was helped to budget and satisfy my creditors, I feel in control of my life again. Reviewed on: 28th July 2022

Amazing service

Stepchange was recommended to me by my creditor, they have been so supportive and sorted everything out so quickly!! Thankyou!! Reviewed on: 28th July 2022

Life saving

I finally plucked up the courage to contact Stepchange after my business failed and my debts spiralled out of control. They spoke to me in a calm, non-patronising way and encouraged me to admit all my debt. They put me on an affordable DMP that has genuinely been a life saver. I’m still in debt but it no longer keeps me awake at night or leaves me that stressed out I can’t think straight. Thankyou so much Stepchange. Reviewed on: 28th July 2022

Friendly, supportive and impartial advice

Since I started my debt management plan in 2019, Stepchange have been the most supportive company you could ask for. They're extremely fair, you don't feel judged and a huge weight was lifted from my shoulders. I can now sleep at night knowing my debt is under control and honestly, I feel free. I wouldn't hesitate to recommend them to anyone, if you're struggling even with 1 payment give them a call. I cried with relief. Reviewed on: 28th July 2022

Amazing

Absolute life savers, can’t thank them enough. Reviewed on: 28th July 2022

I can not explain the feeling of being able to share my debt problems with somebody. To make it even better everyone that helped me at Stepchange was truly amazing, kind and supportive.

I kept my debt problems a secret for a long time and unfortunately suffered because of it. I looked online for help and came across Step change. I built up the courage to call and I'm so pleased I did ! I was very upset when I first started to explain and the support I received was life changing for me. Once I realised I wasn't trapped and always had someone on the line to talk to I felt like a different person. The staff were all clearly highly trained and so kind and reassuring, honestly I cannot thank Stepchange enough! Reviewed on: 28th July 2022

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