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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14717)

Professional clear advice

5
Website and advisors are excellent. Go through everything with you so the best advice and support can be given Reviewed on: 23rd July 2021
Adele Girdlestone's avatar
Adele Girdlestone

Life savet

5
I didn’t know where to turn but step change helped me face my debt and I am well on my way to being debt free. The staff are so friendly and reassuring. Thank you! Reviewed on: 23rd July 2021
k.briggs2@ntlworld.com's avatar
[email protected]

Took away so much stress!

5
I don’t know what I would have done without Stepchange. I was so stressed with the amount of debt we had and didn’t know where to turn. They listen, do not judge and gave us different options to help with our debt. We chose the debt management plan, which we have been paying for a few years. When we need a review they are so helpful and ensure our monthly payment is right for us. There is now light at the end of the tunnel for us thanks to Stepchange and we never thought we would see it. Reviewed on: 23rd July 2021
Lindsey's avatar
Lindsey

Help when it's needed most

5
If you feel you're on the brink with financial assistance the kind non judgemental team at Stepchange will lead you to a better place. Reviewed on: 23rd July 2021
Konrad Beutler 's avatar
Konrad Beutler

Excellent service from start to finish

5
Extremely helpful and knowledgeable from the initial recommendation right through to the to the ongoing management of my DMP. Couldn't fault.. Reviewed on: 23rd July 2021
Rusty Cogs's avatar
Rusty Cogs

Stepchange Review

4
Helpful staff,give good assistance on queries relating to plan and budget. Reviewed on: 23rd July 2021
Joseph Jacob's avatar
Joseph Jacob

Lifesavers

5
Stepchange took all our money worries away I don't know what we would have done without them we are now debt free Reviewed on: 23rd July 2021
Val's avatar
Val

Life saver

5
Excellent service . Staff so helpful and empathetic. Reviewed on: 23rd July 2021
Trish's avatar
Trish

Definitely got me out of my money worries

5
What a service these people provide I was so much in trouble with money and not I'm almost debt free thanks to there help Reviewed on: 23rd July 2021
peechy life's avatar
peechy life

1st class company

5
I was in a very bad place a few years ago plucked up the courage to call stepchange they were brilliant set me up a plan and informed all my debts to inform them of how much each were going to be paid every month. Now I feel in a better place and will finish payments around Dec 2021 Reviewed on: 23rd July 2021
Joe Takacs's avatar
Joe Takacs

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