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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Life savers

When I reached what I thought was the point of no return, Step Change were there to provide vital help and support! Reviewed on: 23rd July 2021

Great work

All went good perfectly and finally fine Reviewed on: 23rd July 2021

Helped me so much

I didn't know what to do until I spoke to step change saved me and my mental health Reviewed on: 23rd July 2021

Great service

Step change have been amazing, always helpful gave me a great sense of relief when I signed up with them and now I am almost debt free Reviewed on: 23rd July 2021

Very caring and effective

They are helping me through difficult times with a caring approach and practical help. A wonderful organization. Reviewed on: 23rd July 2021

The best ever.

They always go extra mile to help. Reviewed on: 23rd July 2021

They really do help.

When you have a problem with debt the two hardest things to do are to admit you have a problem, then ask for help. Just call them I guarantee they can help and they do it in a way that that is completely non judgemental and supportive Five years now since I called them and in another two I will be debt free. Please call them, the relief is immediate and immense. Reviewed on: 23rd July 2021

Laura

So helpful made me feel so much better after I spoke to a customer service assistant would highly recommend Reviewed on: 23rd July 2021

Excellent service

StepChange deserve all the accolades out there. They literally save lives with their help and advice, helping people to get their financial lives back on track. I can’t rate them highly enough. Solid advice always given. Thank you. Reviewed on: 23rd July 2021

Life Saver!

Fantastic "free" service. Used a company previously and they were helping with my debt but took a large percentage for themselves which defeats the purpose of DMP. Staff are always sympathetic to my needs and extremely helpful throughout. Stepchange truly did "Save me" Reviewed on: 23rd July 2021

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