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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

My second chance

Before step change I was I'll advised to use another debt company my debit free estimate was thirty five years I was so depressed When I found step change I was debt free in five years I have my life back I am eternally grateful a caring and professional company who listened and helped me Reviewed on: 1st May 2024

I was very ill and didn’t know where or how to start...

I was very ill and didn’t know where or how to start managing my debts following inability to work due to my health issues. Step-change team encouraged and put me at ease with an affordable debt plan. Reviewed on: 1st May 2024

I was at my wits end and was panicking till step cha...

I was at my wits end and was panicking till step change helped me out massively and thanks to them it helped me bring my debts down really good service keep up the good work Reviewed on: 1st May 2024

Help with no judging

Got into trouble with money due to less hours. Did a debt plan online. Got it approved and they took it from there. Reviewed on: 1st May 2024

Friendly, knowledgeable and helpful

Friendly, knowledgeable and helpful throughout. Great guidance and I now feel in control of my finances Reviewed on: 1st May 2024

Very professional, never judge and always protected me.

Very professional, never judge and always protected me. Reviewed on: 1st May 2024

Stepchange really helped me pay my debts when I thou...

Stepchange really helped me pay my debts when I thought there was no way out. Reviewed on: 1st May 2024

Stepchange seriously changed my life

I was in financial crisis and it was affecting my mental health. Couldnt sleep, couldn't concentrate on anything, hadn't enough money to cover my outgoings, lived in my overdraft, couldn't afford new glasses or dental care. Reviewed on: 1st May 2024

Got into financial trouble due to messy divorce.

Got into financial trouble due to messy divorce. But step change helped me turn my life around Reviewed on: 1st May 2024

Piece of mind

I have a piece of to move forward. Reviewed on: 1st May 2024

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