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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very understandable and helpful

Unlike nearly every other large organisation that deals with finance Stepchange treated me with respect and kindnesses. They treated me non judgementally and as an equal and came up with a debt solution that saved my sanity. Cannot recommend highly enough. Reviewed on: 23rd July 2021

Excellent service

Helped me when no one else would no hidden fees what you pay goes straight to the creditors Reviewed on: 23rd July 2021

Peace of Mind

Step Change are so easy to use, they stepped in when I thought there was nowhere to go and took the major stress away from me. For this I am eternally grateful that the are out there. Reviewed on: 23rd July 2021

Helpful and efficient

Helpful when I was faced with a large amount of debt and, step by step, guided me through the process and offered viable solutions. Extremely pleased to have contacted them and would recommend them to anyone in similar circonstances. Reviewed on: 23rd July 2021

I can sleep again

They helped right from the beginning best phonecall I ever made Reviewed on: 23rd July 2021

Supportive in all aspects

Stepchange literally changed my day to day living after getting their help sorting g and changing things slow and steady enabling me to breath and sleep again it's a slow process but very positive one. Reviewed on: 23rd July 2021

Step Change Saved My Life

Had I not found Step Change at a time when I had lost control of everything due to my mental health, I fear I would have resorted to suicide. They have been truly incredible & the resources they provide are so valuable in order to navigate to a healthy financial position. I cannot thank them enough. Reviewed on: 23rd July 2021

Life changing

Made SUCH a difference , so understanding , and helping us toward a debt free future. Reviewed on: 23rd July 2021

Changed my life

I have been supported by stepchange and they have given me back my life. They bend over backwards to support you financially and mentally. Reviewed on: 23rd July 2021

Helping with my DMP since 2010

Grateful to each worker at this very important public service Reviewed on: 23rd July 2021

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