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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Changed my life

From start to finish they’ve all been part of changing my life for the better. I’m so grateful to step change as their positive impact regarding reducing my debts is hard to quantify. All I can say is thank you. Reviewed on: 23rd July 2021

Stepchange has changed our lives

I can’t tell you how much we appreciate Stepchange. They are helpful, reassuring, professional, friendly and the stresses and pressures we found ourselves in have reduced so much we can carry on in a more normal life confident that Stepchange have our backs. Reviewed on: 23rd July 2021

excellent

l lost my husband last year and I needed to sort out my debts, so helpful I would recommended you to anyone who have debts, highly recommended Reviewed on: 23rd July 2021

Saved my life ... literally

I was going to commit suicide and then StepChange stepped in!!! Reviewed on: 23rd July 2021

Great Support and Advice When It's Needed

At a dire point in my life, when faced with seemingly insurmountable debt following the loss of my job, Stepchange was there to help and guide me through the maze of financial challenges that arose. Today, just a few years later, I am almost debt free, made possible by the well constructed, realistic and achievable Debt Management Plan originated by Stepchange, for which I am truly appreciative. Reviewed on: 23rd July 2021

Very good service

1st class service very helpful highly recommended thank you for helping me Reviewed on: 23rd July 2021

great friendly service

i was at my wits end with worry about my debt and financial situation, i took my head out the sand and phoned stepchange, i’m so glad i did, from the moment they answered the phone the put my mind at rest and made me stop worrying straight away, they were very friendly and sympathetic and went through all my debts with me and kept reassuring me not to worry they will find a solution to sort out the mess i was in, after a long chat in the telephone all my debts were in place and a plan was arranged and now i’m worry free thanks to stepchange, i make a monthly payment , the phone calls and debt letters have stopped and i can breathe again and know i will be debt free in the future, i can’t thank them enough, i can live my life again without the worry and stress, thankyou stepchange you are brilliant. Reviewed on: 23rd July 2021

Helpful

StepChange has helped me deal with uncontrollable debt, keeps me informed thru email of my progress. Also sending me information around living with debt. They’re there to help when you’re drowning Reviewed on: 23rd July 2021

Life changing service

An easy, friendly service to use,and basically life changing.If you find yourself in the growing spiral of debt I can highly recommend Stepchange. Reviewed on: 23rd July 2021

Compassionate

Contacted Step Change a few years ago. They were and still is the most helpful and non judgemental. Their in depth knowledge in debt management is truly amazing and they are here to help. They are the best. Reviewed on: 23rd July 2021

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