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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

A life changer

Using Step Change has taken the stress and worry out of the position you find yourself in and every penny you pay goes to paying off your debt Reviewed on: 23rd July 2021

Helped me to sleep

After contacting StepChange, the hassle free process and the friendly staff, has sorted my worries and helped me to sleep better at night. Thank you StepChange Reviewed on: 23rd July 2021

Excellent support

Once I spoke to someone on the phone, I felt so relieved. The support given was amazing. They discussed options with me to decide the best route. Thank you Reviewed on: 23rd July 2021

Lifesaver

Stepchange saved our lives financially and have always been there when we needed them. Service second to none Reviewed on: 23rd July 2021

What a great company to help people who need it

I couldn’t say more about Stepchange and praise them more even if I tried. They are helpful, friendly, understanding and always there when people need them. Admitting that you are struggling and need help is a hard and emotional journey, but this company make it much more easier! Reviewed on: 23rd July 2021

Just really honest and helpful

At the start of the pandemic they really helped with getting my finances in order Reviewed on: 23rd July 2021

Amazing

A massive weight lifted off my shoulders with Step Change. I got my life back. Reviewed on: 23rd July 2021

Excellent understanding and very helpfu

Helped me with my debt when I left my husband and did not know where to turn Reviewed on: 23rd July 2021

Taking the worry of debt off my shoulders

11 years ago I was in a terrible state. Despair! Credit cards throwing money at me. Cheques to spend money. I wanted to support my business at a difficult time. I had a perfect credit score so the cc companies were only happy for me to borrow more. Ever the optimist, I thought things would get better. I was stupidly irresponsible with my head in the sand and the debt spiral began. Frightening! Embarrassing! Thank goodness for Stepchange, and its precursor CCCS. They have been with me all the way through my Debt ManagementPlan (DMP). The end is near. Thank goodness for Stepchange. As soon as I started my DMP, the worry lifted. I was in a managed process.from the start. It really was like a ton weight lifted off my shoulders. Please, if you are in despair with debt, get the helping hand of Stepchange. I'm sure it will be a life changer for you. Reviewed on: 23rd July 2021

In good hands

I am able to pay off my debt at an easier pace. Customer service is brilliant. No judgement. I am not as depressed because I have support with my debt. Reviewed on: 23rd July 2021

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