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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Excellent!

Excellent service with great, lovely and very helpful people. A very BIG thank for guiding me through and helping me in my hard time paying back my debt. Reviewed on: 28th July 2022

A fantastic service.

I was struggling with 2 RBS maxed out overdrafts, built up over 4yrs as a single parent undergraduate. RBS continually extended my overdraft credit limit until i was paying them £80-£90 a month in interest. A friend recommended Stepchange to me and they've been brilliant. They were patient, non-judgemental, imformative and reassuring. They helped me set up a DMP so that I was able to start paying off the debt at a rate i could afford instead of struggling to keep on top of the interest payments. When RBS sold my debt they dealt with the new debt recovery company and ensured a smooth transition. I love that they keep me up-to-date with a monthly statement and helpful budgeting advice e-newsletters. I'd recommend them to anyone struggling with debt. They take the awful stress and pressure off financially, mentally and emotionally. Its like having a really good friend in your corner. Reviewed on: 28th July 2022

The Best

Very helpful staff. Never judgemental no matter what your circumstances. StepChange takes the pressure off whilst sorting the issues as best as possibly viable with everyone concerned. I would definitely recommend them to others going through financial stress. Reviewed on: 28th July 2022

Fantastic help

I was so embarrassed and worried about our debt, as it had got out of control, Step change were so helpful and it didn't matter if I burst into tears they just wanted to help!!! Cannot thank the whole team enough Reviewed on: 28th July 2022

SCh. return back my peace of mind, i love they exist for consumers.

Very profesional, supportive, very nice and sweet understanding problems, one of staf the members told me in time of my phone calls "i pass thru the same strogling and i know what you fill". I felt like i am just reborn and felt amazing again. Thank you SCh. Reviewed on: 28th July 2022

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

So helpful

Very helpful and eased my mind about what would happen Reviewed on: 28th July 2022

The DMP has change my life.

StepChange have turned my life around; from staring at great black pit, to seeing a light at the end of the tunnel. Reviewed on: 28th July 2022

Friendly and helpful

The agents at stepchange do not judge you about your debts. They offer useful friendly advice and look after you during the whole process Reviewed on: 28th July 2022

Fourth Emergency Service

For an increasing number of families Step Change have become a fourth emergency service. A sad endictment on our society that they’re needed but thank goodness they’re there Reviewed on: 24th July 2022

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