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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 21st Aug 2026
14% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026
Abdul wahid's avatar
Abdul wahid

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18681)

Felt like a massive weight had been lifted of my sho...

5
Felt like a massive weight had been lifted of my shoulders when all debt was put into one and payments were made affordable to me Reviewed on: 1st May 2024
Keira R's avatar
Keira R

Thank you for being great help

5
Understanding caring and very helpful in every aspect of my needs Reviewed on: 1st May 2024
Erdinch Tayman's avatar
Erdinch Tayman

My goodness!

5
My goodness! A brilliant service from start to finish which has reduced stress levels considerably. Cant speak highly enough about the personal service and support i have received Reviewed on: 1st May 2024
Andrew's avatar
Andrew

I went to Stepcange after i just couldnt keep up!!!

5
I went to Stepcange after i just couldnt keep up with my credit card repayments. i spoke to them online and filled out a budget form, they contacted my credit card providers and now i can keep up, I dont think that will be the end of the stress but hopefully a good start in the right direction. Reviewed on: 1st May 2024
Bryn pope's avatar
Bryn pope

I couldn't be more positive about my experience.

5
I couldn't be more positive about my experience. Stepchange saved me from despair and helped me get through the hardest of times. Reviewed on: 1st May 2024
Charlie Lou's avatar
Charlie Lou

I wish i had contacted them earlier!

5
I was recommended to contact Step Change off one of my debtors, its best thing i ever did. I feel like a weight has been lifted off my shoulders. I wish i had contacted them earlier Reviewed on: 1st May 2024
Janey's avatar
Janey

Debt management plan

5
Been an a debt management plan for a few years now and coming to the end. They have helped every step of the way. Reviewed on: 1st May 2024
Jill's avatar
Jill

Step change were great.

5
Step change were great..never once made me feel inadequate or anything. They were always very sympathetic and understanding. Reviewed on: 1st May 2024
Pauline B's avatar
Pauline B

Brilliant I wasn't sleeping with all my depth mounti...

5
Brilliant I wasn't sleeping with all my depth mounting up phoned step change they gave me amount I could afford a month and sorted it all out Reviewed on: 1st May 2024
Michelle 's avatar
Michelle

Brilliant great help, good advice would recommend t...

5
Brilliant great help, good advice would recommend them to anyone who has a problem with Dept Reviewed on: 1st May 2024
James Taylor's avatar
James Taylor

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