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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Professional 5 star service

Enybody life can change due to unforseen circumstances your service and your staff helped me sleep again and take away the anxiety of stressing about money problems Reviewed on: 23rd July 2021

Fantastic Help

Kind Courteous and very understanding and helpful Reviewed on: 23rd July 2021

EXCELLENCE

Real people with understanding compassion but also professionals who help and informative. I feel safe with STEPCHANGE AND CALM Reviewed on: 23rd July 2021

Help with the minefield this called debt.

Due to a change in circumstances due to ill health, my main income was drastically reduced to allow me to care for my partner. We found ourselves in a dowward spiralling debts nightmare, Step Change were that light at the end of the tunnel, offering advice and dealing with our creditors they took a huge burden from us, made it manageable and we are now well on the way to clearing our outstanding debts, These guys are outstanding and most importantly it was all free! Bravo step change! Reviewed on: 23rd July 2021

Top Charity debt company

Thankyou step Change for all your help and Kindness my experience was 1st Class always listening too me your staff are the best won’t be returning again my budget is under control forever and that’s a Promise . Hope you Win . Reviewed on: 23rd July 2021

Happy client

Very happy with stepchange service and staff regards Mark Peters Reviewed on: 23rd July 2021

Life Safer

Rescue people from hands of greedy lenders that stop at nothing than looking for pint of blood. Reviewed on: 23rd July 2021

No more stress

From my first contact it gave me back some control & my stress levels got better I am making my payments every month and can now sleep Reviewed on: 23rd July 2021

Shining light

Stepchange, are a hard working, compassionate and knowledgeable team. They help in dark times to see the light at the end of a long scary tunnel. Thank you. Reviewed on: 23rd July 2021

Headache removed

Great that i back on track to clear my debts ..would not have been possible otherwise as i am due to retire before i would have cleared them Reviewed on: 23rd July 2021

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