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StepChange: Debt Management reviews

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4.95
Based on 14,712 reviews, last reviewed 21st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025
Jan's avatar
Jan

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Debt Management

5
Very helpful people who put you at ease. Reviewed on: 23rd July 2021
Gnd's avatar
Gnd

Amazing service

5
Stepchange took a weight of my mind helping me . Friendly service that made you feel not judged . Reviewed on: 23rd July 2021
Donna Hackett's avatar
Donna Hackett

Amazing service

5
Step change have changed my life completely. Thank You Reviewed on: 23rd July 2021
rrumbiranie@yahoo.com's avatar
[email protected]

Literally lifesaving

5
Stepchange have been my lifeline for the past few years as I was becoming increasingly depressed and anxious about my debt and didn’t know where to turn. Through them I have been able to arrange regular payments and all the stress and strain has been lifted from my shoulders. Reviewed on: 23rd July 2021
Jeanette Gentry's avatar
Jeanette Gentry

outstanding service

5
A great service ,non judgmental and really helpful Reviewed on: 23rd July 2021
Andrew Giles's avatar
Andrew Giles

Life saver

4
I have had great help and advice from stepchange, I would not have survived without their advice! Reviewed on: 23rd July 2021
Denise Figgest's avatar
Denise Figgest

Life. Saving

5
I was desperate. Didn't know what iwas going to do, my health was suffering iwas really at the end of my tether until I went to Stepchange, the people there are so great, they don't judge you, thank you Stepchange, I will always be sincerely grateful for your advice and support. Reviewed on: 23rd July 2021
Karen Cikes's avatar
Karen Cikes

Stress removed

5
I had gotten my finances in a mess over several years and was totally stressed by the situation I was in by the time I finally called Stepchange, usual pattern, thought I’d got everything under control then boom, you realise you haven’t and you can’t see a way out. From the very first call Stepchange took that stress away with their calm attitude and total understanding of the situation, dealing with creditors and arranging a DMP after explaining several options. Only wish I’d called them much sooner! Reviewed on: 23rd July 2021
AC's avatar
AC

Help when needed

5
Step change was and is my life line . When I was drowning in debt, I owed lot's of money, but now I'm gradually paying it off there's a light at the end of the darkness. Reviewed on: 23rd July 2021
reg Harper's avatar
reg Harper

I was able to sleep at night for the first time in months after a kind man from Step Change helped mep

5
Our finances changed over a period of a few months from being affluent to being in debt to the point of me having a breakdown. First it was lack of work and then the pandemic. Step Change wasn't somewhere I'd heard of but a friend told me about them. I telephoned them and they sorted out a plan for us. I hate being in this position but can't thank them enough for their help and understanding. Reviewed on: 23rd July 2021
Jan's avatar
Jan

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