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StepChange: Debt Management reviews

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4.95
Based on 14,712 reviews, last reviewed 21st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025
Jan's avatar
Jan

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Excellent

5
Professional understanding thoughtful Reviewed on: 23rd July 2021
Linda Kiddell's avatar
Linda Kiddell

First class service

5
Stepchange helped me out of a mess. Staff are very kind and helpful Reviewed on: 23rd July 2021
Richard smith 's avatar
Richard smith

Excellent

5
They have helped me set up a plan and get my finances back in track. I have 3 months left on plan my and it feels great. StepChange took all the stress away for me. my only regret is i wish id got in roich sooner! Reviewed on: 23rd July 2021
Lauren Jade Gibbons's avatar
Lauren Jade Gibbons

A SELFLESS LIFESAVER

5
The services I have received from StepChange over the years has helped me to be more financially discipline, and also equipped me with a better money management. Reviewed on: 23rd July 2021
H Adeyemi's avatar
H Adeyemi

Weight off my shoulders!

5
They helped me sleep at night again Reviewed on: 23rd July 2021
Raine1370's avatar
Raine1370

Ultimate stressbusters !

5
Staff are so kind and helpful, I agonised for months before calling them and so afraid! I needn't have waited so long to make that call, as they were so understanding. Thank you stepchange Reviewed on: 23rd July 2021
elizabeth-burns1@sky.com's avatar
[email protected]

Debt Welfare

5
What a brilliant company to work wiatth. Always there to help and listen The staff are always empathetic and understanding. I would recommend them to anyone who is struggling with debate. Reviewed on: 23rd July 2021
John Hughes's avatar
John Hughes

Friendly and helpful

5
Always there to help when you have a problem and put your mind at ease Reviewed on: 23rd July 2021
Lisa kenny's avatar
Lisa kenny

StepChange really helped me sort out my debt problems - thank you!

5
I had accumulated credit card debts after my divorce, from being unable to work. StepChange arranged an interest-free repayment plan that allowed me to get back on track. A fantastic service, in the spirit of true charity. Reviewed on: 23rd July 2021
Howerd Oakford's avatar
Howerd Oakford

Less on my mind

5
After contacting step change the stress has been reduced and there is light ahead of the tunnel with an end in sight. Reviewed on: 23rd July 2021
Dolly75's avatar
Dolly75

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