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StepChange: Debt Management reviews

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4.95
Based on 14,712 reviews, last reviewed 21st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025
Jan's avatar
Jan

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Best decision ever

5
Really supportive and friendly advice, amazing how quickly my debt has decreased and I feel more in control. Reviewed on: 23rd July 2021
JayneF1105's avatar
JayneF1105

An independent supporting team who have been there when it really mattered.

5
Budgets, equity release, bereavement advice and just being there when it really matered. Reviewed on: 23rd July 2021
Walter Corbet's avatar
Walter Corbet

Always offering good advice

5
Worries about dept put into perspective and under control. Reviewed on: 23rd July 2021
Harold Smart's avatar
Harold Smart

Saved my life

5
When I split up with my ex I was left in huge amount of unmanageable financial difficulty. If it was not for step change support I seriously do not think I would be here today... I was extremely low and saw no way out of my the debt but after getting touch with these they made me realise there were things we could do to make things more manageable. The amount of tears and worry I have spent on the phone to these people was always put at ease. I’m now on my way to being debt free in a manageable and positive way...but I can never repay this company for the help they have given me and they brought me back from a very dark place and I couldn’t of done it without them. Reviewed on: 23rd July 2021
Donna 's avatar
Donna

Saved my life

5
After a problem with my partners benefits, my mental health spiralled out of control, after years of struggling to juggle everything following my partners stroke I could no longer cope or see a way out. Stepchange helped me to see a way forward and I will be forever grateful Reviewed on: 23rd July 2021
Jan Hurley 's avatar
Jan Hurley

Compassionate and caring staff

5
Friendly knowledgeable staff, who actually care about you, and do all they can to help and find the right solution for your problems Constant advice throughout, with monthly statements and updates and any change in the law They have helped both myself and my Wife to deal with our financial problems Reviewed on: 23rd July 2021
Peter Gray's avatar
Peter Gray

Awesome

5
Advisers are friendly and non-judgemental. They efficiently and quickly sorted out a manageable plan for me. Thank you all so much. Reviewed on: 23rd July 2021
Susan Southworth's avatar
Susan Southworth

They saved me

5
Was over £50.000 in debt they help me to reduce it. All way there for me Reviewed on: 23rd July 2021
Gary Braithwaite 's avatar
Gary Braithwaite

Helpful and understanding

5
Very polite and respectful staff no judgement just want to help Reviewed on: 23rd July 2021
Debbie's avatar
Debbie

Excellent and amazing .Big THANKS.

5
Learn how to save money. And learn how not spent, because was time when always needed to court how faster back this debts. Thanks for StepChanging. Reviewed on: 23rd July 2021
Petras Girdenis's avatar
Petras Girdenis

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