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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Made my life easier

From the first moment of reaching out I have been totally supported by StepChange and my approach to my debt, finances and budget has changed completely and my life is so much easier. I am so grateful and have highly recommended them. Reviewed on: 5th September 2021

Stepchange: a giant leap towards getting back on track

A thorough, but easy approach to getting finances back on track. Stepchange works well for all parties involved. Reviewed on: 5th September 2021

LIFE CHANGING

THEY HELP ME OUT THROUGH A VERY DARK TIME IN MY LIFE. THE STAFF WERE AMAZING, VERY UNDESTANDING WHITOUT THEM I DONT KNOW WHERE I'D BE Reviewed on: 5th September 2021

.

They have helped alot. Don't hastle me and payments are affordable. Reviewed on: 5th September 2021

Excellent

Since being with stepchange it has made us aware that there is all ways help and not to feel alone Reviewed on: 5th September 2021

My Life Saver

Step Change has quite literally saved my life. Having gained a large debt due to my husbands illness, we were in total despair and didn't know where to turn. Then a friend suggested Step Change. We contacted them and they were so kind and helpful. We set up our plan and our lives changed forever. They contacted all our debtors and it took a weight of our shoulders. Now 6 years later we are totally debt free. They are always there to talk to and if you have a problem they will find some way to help you solve it. They don't judge or make you feel stupid for getting into debt at all. This company is the reason I am still here. Good luck.on your nominations and I am sure you will do.well as you certainly deserve an award for what you do for other people. Thank you stepchange from the bottom of my heart. Reviewed on: 5th September 2021

Changed my life from on the edge

Amazing how they have helped me get back on track and I can now sleep at night Reviewed on: 5th September 2021

Stress free

They made what I thought was a complicated situation easy Reviewed on: 5th September 2021

Excellent support

I was recommended to use Step Change as i was so much in debt and struggling. I applied online and since i joined, a huge weight has been lifted. I pay a one off sum each month to Step Change and they take care of the rest ! Highly recommend 5☆ Reviewed on: 5th September 2021

Piece of mind returned

Drowning in a sea of debt several years ago and could see no where out I decided to go to Stepchange for help. It was so easy to set up my account which is fair for my creditors and manageable for me. It’s pleasing to see I am no longer drowning and each month I am getting nearer to the shoreline and my piece of mind has returned Reviewed on: 5th September 2021

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